I spoke with ebay chat about a week ago. The rep typed a relpy that made absolutely no sense to the conversation we were having. Then, his next reply was "I'm sorry, the last message was an error, not meant for you". He was chatting with another person at the same time as me, and inserted his comment into the wrong text box.
I used to do live chat support for a cell phone provider. We always chatted with 2 to 3 people at the same time. It was meant to keep down on the wait time to speak with a rep. It obviously doesnt work with eBay, as everytime I try to start a chat, I have to wait 45 minutes to connect to an agent.
|