Ebay returns! what a laugh! - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 02-01-2012
Junior Member
 
Join Date: Mar 2011
Posts: 86
Thanks: 40
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 73%
iTrader: (0)
Default Ebay returns! what a laugh!

Ok anyone else had somthing like this happen to them?

A few weeks ago I sold a knee support for sport for £25 7 days later I get a messege on ebay saying "refund wanted" (or somthing like that). Basicly the women that bought the item said she has used it for a whole week and her knee still hurts so can she send it back, also without the box because it was cheaper for her to send it back. I asked her was it damaged? she said no! I asked was it the right size? because if so I will swap it for another size, she said "it fits fine" , so no problem with the support! just her knee still hurts.
I stated I accpet returns for damaged goods or incorrect sizes.
So I declined the return through Ebay as it gave me the option to do so, I then thought it was over because I hadn't heard anything! , 2 days later I have a open case dispute asking for a return "ITEM NOT AS DESCRIBED"
Paypal then hold my funds and gave me no option but to refund her! , Im down £25 quid and have a sweaty knee support without a box, meaning I can not re -sell , im then left negative feedback! saying " item didnt help stay away"
The buyer had 7 feedback I have over 600 all positve.........untill now.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 02-01-2012
NotAHappyBunny's Avatar
Senior Member
 
Join Date: May 2011
Posts: 467
Thanks: 211
Thanked 44 Times in 37 Posts
Activity: 0%
Longevity: 72%
iTrader: (0)
Default

It sucks, but sadly its a part of trading on eb - there's no avoiding it - block her from future purchases.
Reply With Quote
  #3  
Old 02-01-2012
Junior Member
Threadstarter  
 
Join Date: Mar 2011
Posts: 86
Thanks: 40
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 73%
iTrader: (0)
Default

So whats the point of saying no to the return? ebay gave me the option to do so.
pointless.
Reply With Quote
  #4  
Old 02-01-2012
FandangoKango's Avatar
MU
 
Join Date: Apr 2010
Posts: 1,983
Thanks: 155
Thanked 160 Times in 136 Posts
Activity: 0%
Longevity: 78%
iTrader: (0)
Default

Quote:
Originally Posted by arronb2009 View Post
So whats the point of saying no to the return? ebay gave me the option to do so.
pointless.
Yea, no point. Sadly that is how ebay works.
Reply With Quote
  #5  
Old 02-01-2012
Junior Member
 
Join Date: Dec 2010
Posts: 293
Thanks: 13
Thanked 31 Times in 27 Posts
Activity: 0%
Longevity: 74%
iTrader: (0)
Default

You only have the option to require the buyer to return the item once the dispute is escalated in PayPal
Reply With Quote
  #6  
Old 02-01-2012
Junior Member
 
Join Date: Jan 2012
Posts: 95
Thanks: 10
Thanked 9 Times in 8 Posts
Activity: 0%
Longevity: 67%
iTrader: (0)
Default

Doesn't matter what your policies are, you'll have to accept the returns and refunds. I had mine stated, "All sales final, no returns/exchanges unless item(s) damaged/faulty". I still have to refund people who made claims 40 days later when they totally used the item(s) and returned the thoroughly used merchandise or an empty box.
EBPP do not care what is your policy.
Reply With Quote
  #7  
Old 02-01-2012
degsey69's Avatar
Senior Member
 
Join Date: Sep 2010
Posts: 795
Thanks: 38
Thanked 230 Times in 178 Posts
Activity: 3%
Longevity: 76%
iTrader: (0)
Default

Here in the US at least we have the option to have the buyer return the item at his or her cost, in the UK they can make you pay for return mailing, consumer protection is worse there.
Reply With Quote
  #8  
Old 02-01-2012
Banned
 
Join Date: Apr 2009
Posts: 8,605
Thanks: 1,580
Thanked 2,029 Times in 1,356 Posts
Activity: 0%
Longevity: 85%
iTrader: (47)
Default

I had a sold as is no returns in my listings.

Idiot buyer returned the item anyway. Put tracking number into the case and once it showed delivered pp handed them the money even though I responded to the complaint that this was an as-is no return sale.

Policies mean nothing anymore, you can have your terms and conditions written by an attorney and it means zero.
Reply With Quote
  #9  
Old 02-01-2012
Senior Member
 
Join Date: Aug 2010
Posts: 1,169
Thanks: 75
Thanked 271 Times in 218 Posts
Activity: 0%
Longevity: 76%
iTrader: (1)
Default

eBay is full of lies protected by policies which are more lies, which in turn makes it a chain of lies.

Last edited by TGMT²; 02-01-2012 at 07:07 PM. Reason: Use proper terms!
Reply With Quote
  #10  
Old 02-01-2012
vany's Avatar
Banned
 
Join Date: Dec 2011
Posts: 408
Thanks: 17
Thanked 44 Times in 31 Posts
Activity: 0%
Longevity: 68%
iTrader: (7)
Send a message via Yahoo to vany Send a message via Skype™ to vany
Default

Do you expect anything else from them, it amazes me sometimes that some still have hope.
this way is working for eb&pp , so they will keep doing it over and over again. Need to accept that, learn more and use it to our benefit and dodge bullets whenever possible
Reply With Quote
  #11  
Old 02-01-2012
Banned
 
Join Date: Apr 2009
Posts: 8,605
Thanks: 1,580
Thanked 2,029 Times in 1,356 Posts
Activity: 0%
Longevity: 85%
iTrader: (47)
Default

It is driving the ebay people nuts that Amazon continues to grow and ebay stock has tanked. So what do they do? Of course they come up with the idea that if we can keep every buyer happy even at the cost of a seller then we can get back our value.

Watching their business model and how they do things makes a good case for a business class on how not to operate a business. Of course in the early years they were the model everything looked up to but not anymore.

Pierre needs to take back control of ebay and start from scratch and rebuild it all over again before it is too late.
Reply With Quote
  #12  
Old 02-02-2012
Executive [VIP]
 
Join Date: Dec 2010
Posts: 3,480
Thanks: 249
Thanked 808 Times in 595 Posts
Activity: 0%
Longevity: 74%
iTrader: (0)
Default

Quote:
Originally Posted by Sandy D View Post
It is driving the ebay people nuts that Amazon continues to grow and ebay stock has tanked. So what do they do? Of course they come up with the idea that if we can keep every buyer happy even at the cost of a seller then we can get back our value.

Watching their business model and how they do things makes a good case for a business class on how not to operate a business. Of course in the early years they were the model everything looked up to but not anymore.

Pierre needs to take back control of ebay and start from scratch and rebuild it all over again before it is too late.
Ebay and Amazon stock has nothing to do with how each are currently doing. Amazon is considered a "growth" company, meaning that it is still growing or branching out into new products.
Ebay is considered more of a "conservative growth" company. Meaning that is not growing into new markets or products but the company is still growing but slowly.

Investors invest on many different types of risks depending on a company's P/E ratio (price-to-earnings ratio), is a measure of the price paid for a share relative to the annual net income or profit earned by the firm per share. I have not looked at either ebay's or Amazon's stock or P/E ratio in many years but I am sure Amazon's P/E is higher then ebay and maybe the stock price is heading into "speculative growth" territory. Some investor like the higher chance of payout but they can face higher chances of losing.

It depends on your type of investing style.
Reply With Quote
The Following User Says Thank You to yotano211 For This Useful Post:
KingRay (02-03-2012)
  #13  
Old 02-02-2012
Senior Member
 
Join Date: Oct 2010
Posts: 165
Thanks: 439
Thanked 18 Times in 15 Posts
Activity: 0%
Longevity: 75%
iTrader: (2)
Default

Yeah Ebay's and Paypal's rules suck for sellers. They now even go as far as once a case is opened (whether it has validity or not) the customer is automatically refunded and the funds are automatically subtracted from your Paypal account. Before you even can respond.....That's just absurd
Reply With Quote
  #14  
Old 02-03-2012
Banned
 
Join Date: Sep 2011
Posts: 480
Thanks: 33
Thanked 38 Times in 33 Posts
Activity: 0%
Longevity: 70%
iTrader: (0)
Default

Sorry to hear what happened arron. At least you still have your account.
Reply With Quote
  #15  
Old 02-03-2012
KingRay's Avatar
Executive [VIP]
 
Join Date: Jul 2008
Posts: 1,484
Thanks: 173
Thanked 264 Times in 203 Posts
Activity: 0%
Longevity: 90%
iTrader: (0)
Default

You guys can thank walmart for starting that trend many years ago.

They trained these losers to use products and return them any time. Saw a very beat up lawn mower getting pushed in to walmart once. he was explaining to the doorman that it should have lasted as long as his old one did. It looked like it was 3 yrs old and left outside.

I would save the stress and just deal with these small instances. Compared to large companies, its nothing.

A local WM in KS took in 1 million in returns the day after Christmas once. They didnt even act like it was out of the ordinary. (neighbor runs a couple of them.)
__________________
KingRay
Reply With Quote
  #16  
Old 02-04-2012
Senior Member
 
Join Date: Jan 2011
Posts: 3,670
Thanks: 313
Thanked 812 Times in 578 Posts
Activity: 0%
Longevity: 74%
iTrader: (97)
Default

It is bad how that works, however I dont think if you dig deeper that thats allowed to happen.

The customer has used the product and not returned it in the original packaging and box? Surely you dont have to accept a refund
Reply With Quote
  #17  
Old 02-04-2012
Ebayorbust's Avatar
Executive [VIP]
 
Join Date: Jul 2009
Posts: 5,678
Thanks: 503
Thanked 2,299 Times in 1,485 Posts
Activity: 30%
Longevity: 84%
iTrader: (56)
Default

Quote:
Originally Posted by hdavey10 View Post
It is bad how that works, however I dont think if you dig deeper that thats allowed to happen.

The customer has used the product and not returned it in the original packaging and box? Surely you dont have to accept a refund
You don't have to accept the refund but refusing usually ends up in negative feedback, low DSRs and an Item Not As Described claim.

Unfortunately, common sense does not come into it. Buyers know that an Item Not As Described claim will virtually always go in their favour.
Reply With Quote
  #18  
Old 02-05-2012
Senior Member
 
Join Date: Oct 2007
Posts: 1,853
Thanks: 39
Thanked 204 Times in 143 Posts
Activity: 0%
Longevity: 95%
iTrader: (51)
Default

The way ebay works is as long as they got a tracking they get a refund. Its a wonder u even got the product back! I seen vidos where the buyers sent back stacks of newpaper in the items place. And theres nothing u can do about it thorugh ebay and for small amounts i dout u could even get the laws to help you.
Reply With Quote
  #19  
Old 02-05-2012
Junior Member
 
Join Date: Dec 2010
Posts: 293
Thanks: 13
Thanked 31 Times in 27 Posts
Activity: 0%
Longevity: 74%
iTrader: (0)
Default

If the claim is through PayPal there actually is something you can do - you have to go to the police with the package and have the issue a formal statement about the content of the package.

A while ago I had a buyer try and do this to me, unfortunately instead of a stack of papers he sent an onion in a box - any agricultural material cannot come into my country without the correct permits for it. I received a letter from the agriculture department in my country stating the package with the package with the tracking number had an onion in it and that I need to show permits for it.

I sent that letter to PayPal - PayPal requested a police report. Went to the police and showed them the letter - they issued a formal report stating what the letter already stated.

Case closed in my favor.
Reply With Quote
  #20  
Old 02-05-2012
newjerseymax's Avatar
Executive [VIP]
 
Join Date: Apr 2010
Posts: 2,841
Thanks: 1,090
Thanked 683 Times in 494 Posts
Activity: 0%
Longevity: 79%
iTrader: (6)
Default

Best just to accept refunds from get go.... At least then you might have more customers and make more profit to cover this kind of crap.

I accept 14 day refund policy no matter what. I do not even question it anymore.

Someone asks me for return, I simply state that "no problem" we have 14 day no explanations needed return policy. When I get tracking I refund. I do not even wait for product to return. The whole transaction is a loss anyway. I might as well get good feedback and move on.

Every other option is worse outcome 99% of the time. Dont waste your energy on trash like this.
Reply With Quote
The Following 2 Users Say Thank You to newjerseymax For This Useful Post:
Amart (04-23-2012), biggesmalls (02-06-2012)
  #21  
Old 02-05-2012
Junior Member
 
Join Date: Sep 2011
Posts: 138
Thanks: 43
Thanked 11 Times in 9 Posts
Activity: 0%
Longevity: 70%
iTrader: (0)
Default

Buyers dont always win cases i have won 2 out of 3, one i won was against a scammer using a stealth account ,they were actually stupid enough to message me and say sorry theres nothing wrong with item and they are closing the case because paypal asked them to confirm there details and the accounts in a friends name.

second one was a kid stupid enough to have 95 at the end of his user name ,i just phoned paypal and said the buyers not 18 cased closed
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
How do you handle eBay Returns?? aking eBay Discussion! 7 01-26-2013 10:42 AM
Can ebay suspend you after many returns? cazador eBay Discussion! 9 06-20-2011 08:19 PM
ebay and paypal are make me laugh ^^ bali Paypal Limited 14 05-19-2011 01:17 PM
Customer refunds/returns eBay forummember Subscriber Discussions 1 10-07-2010 02:51 PM
Showing eBay income on tax returns ? EBAYPLAYA eBay Discussion! 28 06-16-2009 07:07 PM


Aspkin Group

All times are GMT -5. The time now is 03:05 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58