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Old 06-09-2011
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Default Important: Improve selling to avoid limitations

OK, I just receive an email from ebay title: Important: Improve selling to avoid limitations

Dear XXX,

Your seller performance is below standard under the US seller performance standards program.

We'd like to help you improve your selling performance, so that you can avoid limits and continue to list at the same volume.

Based on your ratings, we recommend you focus on writing better item descriptions for your listings, and charging reasonable shipping and handling.

Writing better item descriptions for your listings
Buyers rely on the information in your listing description to decide whether and how much to bid or buy. To better manage their expectations:
- Write simple and clear descriptions, with no misleading or conflicting information.
- Use original rather than stock photos.
- Provide details regarding the condition of the item, fully explaining any defects or flaws.

Learn more about how to improve your ratings with better item descriptions.

Charging reasonable shipping and handling
In today's online market, buyers expect to pay actual shipping costs or to get free shipping.
To meet buyers' expectations:
- Charge the least amount you can for shipping and handling, or offer free shipping.
- Once you set your shipping cost, stick to it. Don't add to or change any fees after setting them.

Get more tips on setting reasonable shipping fees.

Visit your Seller Dashboard often for specific details about your performance and areas where you can improve.


My account is not limited from what i can see, but im wondering if anything changed or happend on my account?

Any comments are welcome.

Thank you
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Old 06-09-2011
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any inputs?

thx
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Yes - do as they say - you are definitely under scrutiny - if you don't improve you will be banned
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Old 06-09-2011
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There was only 4 hours between your first and second post. Unfortunately the people who can comment aren't always on here when you are.

You need a little more patience young jedi
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Old 06-09-2011
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That my line but SO true. LOL.

The force is strong with you, GT

But our young padawan needs guidance.

I had a quick read of your other posts. It seems you are really making an effort to keep ebay/paypal from giving you troubles. Good work

As regards this email, it is serious. Why? ebay are keeping who they like as sellers regardless of an account not having disputes etc.

Lowered dsrs, high shipping make ebay react with such emails.

They might not be well-founded in the seller's mind. But since ebay thinks so, changes are needed.
Become best friend with your Seller's dashboard.
Check your postage: lower them, give free postage
Check quality of photos: professional or home made
Consider the actual layout. Accurate precise & appealing.
earn stellar feedback

If any of the above would benefit change, then that is what you do.
Account is flagged. Make improvements, show ebay. Go on selling
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Old 06-09-2011
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Start selling some low end stuff with free shipping as a mix to your normal sales.
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Old 06-09-2011
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Free shipping is an automatic 5.00, if you pay the postage through PP they can see you have been quick off the mark (you still have 24 hours to get it in the post) that's 2 out of 4. That only leaves description and communication - over to you on those 2
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Old 06-09-2011
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hi

i received one of those - i wasnt selling professionally though at that time and disregarded it. 6 mth later - banned, even though I had recently changed selling strategy and was doing my upmost to please buyers - i just didnt do it early enough, was just below their standards mark.

Work your ass off to please everybody and you should save the account.
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Good advise NAHB - the game has changed over the last few months and we all need to run our businesses in a much more professional manner. The old slapstick days (and I was one of the worst) are long gone and aint coming back
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Old 06-09-2011
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@NotaHappyBunny - change your avatar stat to this:

sad-bunny.jpg

/order ha
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thank you for you all!!!

My account was banned this morning. Only 10 hours after I received this email. I think it is because I continued to list items at the same shipping rate.

So,,,


What is worse,,is that i received a same email on my second account just now.. so I have to end all lists I have on this account.

FYI, both of those two accounts are just above 100 fb, i think 100 fb is a threshold. I didnt receive any warnings like this on my other account under 100fb.

Thank you for you all! I will keep you updated.

Thank you again.
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if that the case - they were watching for your reccommended changes when you listed, that is one serious condition they have coded into their system.
10 Hours later - i got 6 months to make a change (they stated it as: there will be a new set of selling standards set in the beginning of May that will apply to international sales ... you do not currently meet our min standards...) but I was only selling used items at the time, it may also depend on your product category, i don't know.
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