No live chat. Now no Email??? Weird kind of customer support is that!

[FandangoKango]

Phone is preferred now since they want to hear voices. Next will be webcam direct or account will be suspended!

[jesseinkaron]

I have had no problem contacting eBay via email.
I just log into an email attached to an old stealth account, and find an email thread between eBay and myself. I copy and paste the address to my new email .. and fire away .. and they have been receiving and responding to these emails.

cheers

J

[KingRay]

Did you guys find the Chat system. Its harder to get to now but still there like always.

[unkown5454]

Originally Posted by methrift

That company is ran by less then 50 people

ummmmmm...what now?

[slapped]

Originally Posted by methrift

............

That company is ran by less then 50 people, a company under 50 people does not have to provide healthcare insurance for their employees, however they can elect to have it deducted from their checks.............

Where do you come up with Ebay only having 50 Employees?,,,People like you who post all this Type of Crap is what makes other innocent users who believe what all they read here to make FATAL Mistakes with their accounts

How can you Post such B%llSh^t?


Here are the FACTS:

As of December 31, 2010 eBay employed approximately 17,700 people

If anyone wants to know any FACTS about Ebays Business go here:

eBay Inc. - Investor FAQs

[unkown5454]

Trash post deleted, most excellent.

[GTB]

going on the first few posts on this thread

when i deal with a pain in the ar5e customer,i start of the reply like well if you dont like it blah blah blah kind of attitude....

but then i,as i always do,double/triple check what i wrote,then i see how i sound

then i edit it to make it sound more nice customer server`ish

another point is,you can sound offensive without using profane language,so even though you did not actually swear as it goes,you may off offended the buyer in some way and they reported you for it

sorry if i missed something btw

[FandangoKango]

Originally Posted by KingRay

Did you guys find the Chat system. Its harder to get to now but still there like always.

If you probably got less than 500 feedback than you won't find chat. I found chat with feedback of less than 20 and its only for listing items. I tried asking about account questions and they said sorry can't help you. If you got tons of feedback more than 500 then more chat options are available. Everything else is now phone.

[unkown5454]

Originally Posted by FandangoKango

If you probably got less than 500 feedback than you won't find chat. I found chat with feedback of less than 20 and its only for listing items. I tried asking about account questions and they said sorry can't help you. If you got tons of feedback more than 500 then more chat options are available. Everything else is now phone.

I concur with this. Although, I cannot comment on the 500 FB as an exact number.

But, have been trying to use EB chat on multiple accounts with lower feedback and pegging them with solid questions each time. They do not hesitate to tell me they are useless in helping me and that I need to use a phone.

All they will offer is help with extremely basic questions which can already be found on their website anyways.

[FandangoKango]

Originally Posted by unkown5454

I concur with this. Although, I cannot comment on the 500 FB as an exact number.

But, have been trying to use EB chat on multiple accounts with lower feedback and pegging them with solid questions each time. They do not hesitate to tell me they are useless in helping me and that I need to use a phone.

All they will offer is help with extremely basic questions which can already be found on their website anyways.

I said probably about it being over 500 for more chat options or maybe if the account is a long time account also.

[Mosex11]

All the ways you guys mentioned aren't working anymore, is eBay chat down permanently now? :(

[slapped]

Originally Posted by Mosex11

All the ways you guys mentioned aren't working anymore, is eBay chat down permanently now? :(

Who Cares anyway,,,EVERY Awnser that I ever got from whoever was on the other side of that chat was TOTAL B%LLS^IT anyway,,,Its not like they were bending over backwards to Help you straighten out issues your accounts,,,

The ONLY thing that those People were Skilled at was Evading Direct questions

[KingRay]

Yeah Really. I just used it again today but for a glitch on a listing page. thats all they are good for.

I wonder if its easier for powersellers or something too. Not sure. Just trying to figure out why some dont get the chat as easy or at all.

[SweetPea]

Getting the live chat depends on what kind of question you are asking. If you are determined to get live chat, try a different type of question to see if it will give you the prompt.

[slapped]

Originally Posted by KingRay

Yeah Really. I just used it again today but for a glitch on a listing page. thats all they are good for.

I wonder if its easier for powersellers or something too. Not sure. Just trying to figure out why some dont get the chat as easy or at all.

It is Just as bad for Powersellers,,,So are those "Powerseller" Account Specalists,,,,USELESS

[methrift]

ebay has totally abandoned customer service. Ok if your website is the largest conduit in the world for trade, how come the government doesn't step in and regulate these people and why are there no law suits against ebay to provide live US customer service??? where are the lawyers???