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No live chat. Now no Email??? Weird kind of customer support is that!
 

I am annoyed right now. I just got some MC letter from eb*y stating that i was i was being offensive or i used profane language against another member. When i know damn right i was not offensive with anyone. Nor did i use profane language. So i dont know what the hell they are talking about. I see there is no more live chat and now there is no email.... how the hell are you such a big business and not have email support? Does anyone know how to contact them by email somehow? I searched but i cant find it.

Wow...is this how you talk to your buyers? Your tone speaks volumes. They want you to call for support.

Yea no wonder...:doh:

We all get upset..that is why we are here. Sometimes we don't realize how we sound until someone points it out. Sounds like you need to move on to a new stealth account! Learn from your mistakes, otherwise you will keep having problems. I've read that a lot on the posts from people. Don't bother creating accounts if you are not going to improve your selling habits =}

I don't mean to sound rude but you obviously did not read what i said. The only reason why i was pissed about this was because i DID NOT! use any profane language or offensive language to any of my buyers. In fact i suck up to them. So i have less chance of getting a negative feedback for dumb reasons buyers come up with. The account is not suspended or anything. It was just a warning. I just want to email them and ask them to show me what the hell i said to the buyer because i put money on it that i did not say anything offensive to any of my buyers.

Ok, as you will read from this forum, you will NOT win with Ebay. It will just give you a stroke. If you still have your account, keep selling (and smiling!).

Here is what we all see: what the hell is wrong with ebay, what the hell did I do. what the hell did I get that email for. what the hell did I do to that customer I kiss their butts. They better have a hell of a good way to prove what I said.

Yes exaggeration... but talking like that makes us not believe you are as nice as you portray yourself. perhaps your customers are thinking the same as we are. wrong or right if they perceive it to be irate and inappropriate then they will report you.

As for the chat, I used it 2 days ago. its harder to find but its there.

As you know you did not use bad language, it maybe worth taking it further and contacting them to see what has happened - they will look into your accounts etc., so as long as they are ok and you dont mind them having a nosey, go for it I suppose, to clear your good name.

As always, word your messages to them politely even though you will probably want to tell them a few home truths!

Ebay is not going to accuse someone and take action without some kind of proof. They are not going to take a buyer's word for it. An email must have been forwarded to Ebay or it is on a thread. Ebay only accepts emails with headers. There is more to the story...

^ eb glitches do happen - I have experienced some weird ones.

True...They do have their problems, however they rarely take responsibility for error

All the best as you sort this out.

Seriously i wouldn't be that pissed off if i was irate with one of my buyers and they reported me for it. I think the #1 on eb*y is to be nice and friendly as possible with your buyer. I follow that rule no matter how pissed off they get me. So i AM pissed that someone reported me because I CANNOT recall being rude or inappropriate with any of my buyers. Plus this account is only a MONTH OLD! i think i would remember being irate or rude to my buyers.

As for the chat, can you guide me in a direction to find it?

Well i want to see the proof. Because it was not me saying what ever i was reported for. The account is only a month old. I would remember the things i said.

Go to the top of the Ebay page to customer support then click on contact us. If you try different things you should eventually get to a chat. No one call tell you specifically what to do to reach chat. You don't always get that option.

I tried clicking all types of different topics. No chat no email. Always directs me to phone.

I had to click on several (a lot) different options before I found it. I think they are trying to get away from live chat. Can't you call?

geeze I've just read a pretty darn good imitation of a users whose word MIGHT be perceived as aggro, profane and therefore out of order with ebay.

'p****d'
'wtf'

All cool words to use in a conversation with another party that does not know YOU.

get the picture? You sound jerkish in this post. Now 'we' all know you are not. But you clearly come across as aggro. And you are dealing with people/ebay who have zero tolerance.

SO mind your naffin manners:amen:

I couldn't have said it better myself! Thanks GreenBean!

Chat help is the easiest way to contact them. Do they really want to hear your voice and verify your info that bad?

Just keep trying to find it is all I can say. I is there, you just have to hunt for it. Good luck!

There is the adage about waiting 24 hours before respoding to comments that upset you. I think this advice might serve you well.

If this advice upsets you, start counting.

Phone is preferred now since they want to hear voices. Next will be webcam direct or account will be suspended!

Emaiil For eBay
 

I have had no problem contacting eBay via email.
I just log into an email attached to an old stealth account, and find an email thread between eBay and myself. I copy and paste the address to my new email .. and fire away .. and they have been receiving and responding to these emails.

cheers

J

Did you guys find the Chat system. Its harder to get to now but still there like always.

ummmmmm...what now? :doh:

Where do you come up with Ebay only having 50 Employees?,,,People like you who post all this Type of Crap is what makes other innocent users who believe what all they read here to make FATAL Mistakes with their accounts

How can you Post such B%llSh^t?


Here are the FACTS:

As of December 31, 2010 eBay employed approximately 17,700 people

If anyone wants to know any FACTS about Ebays Business go here:

eBay Inc. - Investor FAQs

Trash post deleted, most excellent.

going on the first few posts on this thread

when i deal with a pain in the ar5e customer,i start of the reply like well if you dont like it blah blah blah kind of attitude....

but then i,as i always do,double/triple check what i wrote,then i see how i sound

then i edit it to make it sound more nice customer server`ish

another point is,you can sound offensive without using profane language,so even though you did not actually swear as it goes,you may off offended the buyer in some way and they reported you for it

sorry if i missed something btw

If you probably got less than 500 feedback than you won't find chat. I found chat with feedback of less than 20 and its only for listing items. I tried asking about account questions and they said sorry can't help you. If you got tons of feedback more than 500 then more chat options are available. Everything else is now phone.

I concur with this. Although, I cannot comment on the 500 FB as an exact number.

But, have been trying to use EB chat on multiple accounts with lower feedback and pegging them with solid questions each time. They do not hesitate to tell me they are useless in helping me and that I need to use a phone.

All they will offer is help with extremely basic questions which can already be found on their website anyways.

I said probably about it being over 500 for more chat options or maybe if the account is a long time account also.

All the ways you guys mentioned aren't working anymore, is eBay chat down permanently now? :(

Who Cares anyway,,,EVERY Awnser that I ever got from whoever was on the other side of that chat was TOTAL B%LLS^IT anyway,,,Its not like they were bending over backwards to Help you straighten out issues your accounts,,,

The ONLY thing that those People were Skilled at was Evading Direct questions

Yeah Really. I just used it again today but for a glitch on a listing page. thats all they are good for.

I wonder if its easier for powersellers or something too. Not sure. Just trying to figure out why some dont get the chat as easy or at all.

Getting the live chat depends on what kind of question you are asking. If you are determined to get live chat, try a different type of question to see if it will give you the prompt.

It is Just as bad for Powersellers,,,So are those "Powerseller" Account Specalists,,,,USELESS

ebay has totally abandoned customer service. Ok if your website is the largest conduit in the world for trade, how come the government doesn't step in and regulate these people and why are there no law suits against ebay to provide live US customer service??? where are the lawyers???