Cannot even list 10 items for new account, need to get review

[mosguy]

Hi, does anyone having the same problem?

Your registration details needs to be reviewed in order to avail the new seller limit of 10 (active + completed) or $500 of sales (active + completed) items per 30-day period.

We'd like the opportunity to review your account to help ensure you are on track to provide a good experience for eBay buyers.

Within Singapore, please call us at 65-6510-4506 between 9:00 AM and 5:30 PM (GMT+8) Monday-Friday to speak with a customer support representative.

Within Thailand, please visit our help page and submit a phone number you can be reached at.

Within Malaysia/Philippines, please write an email to phrswebhelp@ebay.ph with a phone number you can be reached at.

If the area in which you reside is not listed above, please write an email to verifyhk@ebay.com with a phone number you can be reached at.

We look forward to the chance to talk with you about your current and future business plans, along with your supplier information. This conversation will help us make sure that all new sellers meet their buyers' expectations.

[imjustme]

How fast after registering did you start selling? How much buying feedback do you have?

[mosguy]

the speed of registering does not matter, feedback also not a matter

this is the new issue will hit ebay

[BiN4RY]

Originally Posted by mosguy

the speed of registering does not matter, feedback also not a matter

What makes you think that?

[bigboykelly]

I'm thinking of ringing them soon to get my limit of 100 items a month increased, does anyone know where the call centers are based? Are they UK operators or based in Asia etc. This is an account I have created under my wife's name and her English isn't too good so I would need to speak to them instead of her.

Thanks in advance for any help.

[mosguy]

because i am experience enough to know that

It might be a bug in the system, i have called the helpdesk number and they say
this problem was not handled by them

The account has 0 limit to list items, try many accounts, different kinds of status, but all first time listing, all 0 limit

Yesterday ebay having gallery issue, they are changing something now

[imjustme]

I get the same on my Asia-based accounts, all of those that have never sold anything. Looks like a new verification method. I doubt it's a bug. Did you call them? What did they want to talk about?

Makes you wonder though if this will hurt eBay more than it will help them, because how many people will go through the trouble of calling and verifying their account, just to being able to list 10 items per month?

[mosguy]

I have receive a reply from them and they have enable the account back for me to 10 items only.

In the email, it says

Due to the system need upgrade so there is something wrong with your
account， I am so sorry this bug bring you some troubles。

So the account back to normal now, but other account still having the same issue

all bull****

[BiN4RY]

Things like that happens once every now and then

[mosguy]

what do u mean happen once every now and then

[BiN4RY]

Bugs like that happens every now and then, what do you not understand about it?

[mosguy]

Bug? haha , most experts here think it is NOT A BUG

It is A BUG to the customer service, because they dont even know ebay implement the new policy a few hours ago

Dont u know their management sucks very well

[imjustme]

Where did you contact them at? Live help? Or what email?

[mosguy]

Within Malaysia/Philippines, please write an email to phrswebhelp@ebay.ph with a phone number you can be reached at.

then they called me back

are u facing the same problem with all your new accounts now?

[imjustme]

Yeah, on at least 2 accounts I tested.

When they called you, what kind of questions did they ask you?

[mosguy]

what am i selling , how do i get the item , how many i going to sell..

it is like open up the account for higher limits, same kind

[imjustme]

How do you handle calling them for multiple accounts? Won't they recognize your voice after a few times and know you're the same person? Or do you get a different operator every time?

[mosguy]

different people called me

does anyone else has this problem?

[imjustme]

Yes, it seems to be on all accounts that were created in the past 3 months and that never sold anything. If it's older than 3 months, it's not affected, but accounts created in the past 3 months are all affected.

Since you're in Malaysia, did eBay Malaysia call you and spoke in Malay? Or did they call you from Singapore in English?

[hamikangtao]

Seriously, some of my new accounts that had auctions listed, when i tried to relist it, the same blardy message occured.

New accounts will definitely have this message as well. Tested on all new stealth accounts.

Looks like this is Dooms Day for SEA new sellers / stealth users. ???

anyone knows how to solve this ? i even emailed them my real tel no, but didnt get called by them yet, maybe their inbox is flooded with emails ever since this dumb rule is set.

How bro ?

[imjustme]

It's not the end, you just need to call them every time you create a new account, with a different phone number obviously. Not the end, but more work.

And it's happening on every account that hasn't sold for at least 90 days.

[mosguy]

Originally Posted by imjustme

Yes, it seems to be on all accounts that were created in the past 3 months and that never sold anything. If it's older than 3 months, it's not affected, but accounts created in the past 3 months are all affected.

Since you're in Malaysia, did eBay Malaysia call you and spoke in Malay? Or did they call you from Singapore in English?

I have tried accounts created more than 3 months also having same problem

They called from China