Question after sale gone wrong - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 10-04-2011
Junior Member
 
Join Date: May 2010
Posts: 79
Thanks: 1
Thanked 2 Times in 2 Posts
Activity: 0%
Longevity: 74%
iTrader: (0)
Exclamation Question after sale gone wrong

I had recently bought one Office Home software from overseas, the seller told me it comes with COA. Then, I sold it on eBay, and before I even shipped it, buyer already left me a positive feedback saying "good transaction from beginning to an end". Sounds shady right there. After I shipped the software and he received it, he said that he contacted Microsoft and they told him that COA and Disc wasn't genuine. He then told me that Microsoft wants my info and the software. And asked me to contact him as soon as possible. My concern here is it looks like he just wants me to give him a refund, and he keeps the software. Is it the best thing to do here? I have a stealth account with all information including bank info not under my name or social. Could I persist on returning the software back to my address (once again with receivers name same as on eBay account) with justification of taking the software back where I got it from? He has a good eBay account with lots of feedback, however I have noticed that he also buys and sell many software. What should I do in this case? I will definitely send him a massage asking for details such as: was software not working, that he contacted Microsoft and stuff like that. As of right now, I am more inclined to just give him a refund, and forget about it, but....
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 10-04-2011
RedShootingStar's Avatar
Senior Member
 
Join Date: Sep 2011
Posts: 241
Thanks: 8
Thanked 31 Times in 24 Posts
Activity: 0%
Longevity: 64%
iTrader: (0)
Default

I hope you learned your lesson NOT to sell foo-foo stuff like this. With that being said I will try to help you out. First of all if you buy software online and it is a china version, you can report it to microsoft and depending on who you talk to you can get anywhere from 20%-70%+ off a genuine version directly from them. In order for the buyer to get a hell of a deal on the real version they have to provide microsoft with the product, ebay seller name, shipping label, etc, basically anything they want (most of this is obtainable directly through ebay, or information you have already given them). Clearly this seller knows exactly what he is doing, but at the same time you both are at fault, which makes your selling business plan no worse than his buying plan. I would refund the buyer, and let them keep the money. There is no reason to sell this in the first place, so do not fight something you can not win. This is one of the most common issues on this forum that needs to stop. Selling software, headphone, etc., that are the "hot" and "in style" item are NEVER a good idea. Sure you can buy a dozen of them for $120 bucks, and profit over a thousand, but at the same time it only takes one buyer to realize you are selling these and report you to ebay or worse the company itself. So like I said before, you need to come up with a pretty good excuse on why you sold this to the buyer, and explain they can keep it and you will refund them their money. If you have a history on ebay of these items, I would say that you may be in deeper water than you thought.

Last edited by RedShootingStar; 10-04-2011 at 03:00 PM.
Reply With Quote
The Following User Says Thank You to RedShootingStar For This Useful Post:
rsot (10-04-2011)
  #3  
Old 10-04-2011
Junior Member
Threadstarter  
 
Join Date: May 2010
Posts: 79
Thanks: 1
Thanked 2 Times in 2 Posts
Activity: 0%
Longevity: 74%
iTrader: (0)
Default

I have no history selling this item, as i said I sold only one. Thanks for explaining and reassuring myself regarding this issue.
Reply With Quote
  #4  
Old 10-04-2011
jeffweico's Avatar
Executive [VIP]
 
Join Date: Mar 2010
Posts: 7,219
Thanks: 895
Thanked 4,063 Times in 2,168 Posts
Activity: 0%
Longevity: 76%
iTrader: (12)
Default

I don't think the buyer had any bad intentions. If you also sell on eBay it is sometimes easy to get mixed up and leave feedback before an item is received.

The other information seems right as well. Sellers on DHgate will tell you that their software is genuine, or the Chinese OEM verson and comes with the COA. And it DOES - but the COA is counterfeit, as is the rest of the package.

Microsoft - to combat counterfeiting - will offer a discount, or even free software to those who are willing to turn in sellers of counterfeit items.

I would refund the buyer and stop selling software on that account.

Also, for future reference, any sellers on DHgate, AliExpress, TradeTang, etc. who sell brand name, trademarked or copyrighted items are selling counterfeits. MicroSoft does NOT sell $500 versions of Office for $25. Movie studios do NOT sell box sets of DVD's for $20. Louis Vuitton does NOT sell $3,000 purses for fifty bucks.
Reply With Quote
  #5  
Old 10-04-2011
Junior Member
Threadstarter  
 
Join Date: May 2010
Posts: 79
Thanks: 1
Thanked 2 Times in 2 Posts
Activity: 0%
Longevity: 74%
iTrader: (0)
Default

Does Adobe uses the same thing as Microsoft?
Reply With Quote
  #6  
Old 10-04-2011
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 60,672
Thanks: 4,756
Thanked 7,348 Times in 6,699 Posts
Activity: 100%
Longevity: 78%
iTrader: (7)
Default

Well put Jeff Weico - Do NOT pass go - Do NOT collect $200.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Question about sale time frame on ebay cnmb eBay Discussion! 13 05-30-2011 06:04 PM
Can someone tell me what I am doing wrong? Shola10 Subscriber Discussions 3 06-21-2010 07:37 PM
What did I do wrong? highhopes89 eBay Suspensions 0 02-03-2009 05:28 AM


Aspkin Group

All times are GMT -5. The time now is 04:43 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts