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Phone call from ebay CS
 

Very seldom get a phone call and this one was really odd.

Customer buys something buy it now.
Pays right away.

I print label as I am on that site and have the folder right in front of me listing more items.

Phone rings, have a stack of them plugged in and fumbled thru getting the right phone.

Answer it and its ebay CS.

They are asking if I would agree to cancel this transaction as the buyer is not happy with the product and said you have not answered her questions and you phone was not working.

Hmmm you are talking to me now arent you? She said yes.

I told her item was just purchased and will get shipped today.

She said buyer does not want the item and wants to cancel and demands a refund.

I said no problem but how could she not want the product if she has not even received it yet.

** Now comes the good part **

This buyer is a major buyer on ebay and found one similar for half the price and tried contacting you with no response from you so she contacted us.

I said wait, a buyer has a direct phone number or something and can get you to call me within hours of a product being sold? She said yes, we have numbers for any buyer to call us.

I was looked at her feedback.

Buyer has 12,500 feedback. ALL BUYING, no selling since 2007.

I told her I would gladly send her a cancellation that she can accept and refund her money and relist the item. Rep said she does not want to cancel it she want you to cancel it. I told her I thought the buyer had to accept the cancellation. Again, she is a major buyer and if you work with her she has the potential of buying many more things from you.

Do certain buyer have a direct rep they can get to this fast?
Never heard of this before.

I found that she had bought a like item for half the price.

Damn buyer are becoming very aggressive and grabbed mine so no one else could and then found another one like it and expects me to cancel her bid and refund right away.

I asked this rep if I could have the phone number so I can call if I have an issue and she said, but you have never bought anything on ebay.

I stopped right there and told her I would take care of this buyer right away.

Simply amazing.

Lol great share, eBay is ridiculous these days. Sellers should have way more preference than buyers.

eBay is just a piece of ****. That's all nothing more

Highly suspect
 

Since when has finding an item for less money been a valid reason to cancel a transaction? This call is highly suspect. I would have waited 4 days and filed an unpaid item dispute. It's unlikely this "high volume buyer" is going to purchase from you again anyway.

You can find your eBay partner's phone number by doing Advanced Search > Find Contact Info. Often their phone number is listed in Transaction Details.

Best of luck.

Great story Sandy certainly a strange call , think I would have crumbled and stumbled and hid :behindsofa::lol:

I have heard from somewhere before that Major buyers do have direct lines to reps but that could all be bull..........I must admit that was a strange one and it might be the buyer knows the rep that called you very well.......

It's ridiculous how much favoritism is shown towards the buyers but treat the sellers like crap. We're the ones paying their asses ridiculous amounts of fees each month :rolleyes:

Sandy that was just totally shocking and amazing. I guess this buyer is a heavy buyer. Just out of curiosity, was it an expensive item?

Just making sure but are you absolutely sure that was eBay calling, not the buyer pretending to be an eBay rep?

This is exactly what I thought...

I've had my share of buyers calling in, it's never good news and some of them just go on and on. I don't answer my stealth numbers anymore, just listen to the voicemail instead. Problems can be handled through email just fine.

Highly suspect phone call, that buyers been in the game for awhile so maybe it's as binary and unknown suggest. I mean imagine if you called in eB and told a rep you found an item that you bid on and won for half the price elsewhere, I don't see that working out in your favor.

(edit: Was the phone number restricted? If not then an eB number could probably be easily traced, if it is then I'd be even more suspect)

If heavy buyers have direct access numbers then heavy sellers should have the same. It's only fair, I would think.

wow that's crazy!
I have had eb members try to contact me in the past. (they get my number by calling ebay)

and I do not want to talk to them as they are just stupid and I have nothing to say to them.

then when they can't get through to me they message me saying your phone is not working why is this? and I just say to them that I don't want to talk to you
Hahhaa.

Sandy D could easily email EB directly from her EB A/C to cross check that it was infact EB who had called her about this transaction.

:ranger:

You have to say this in a professional matter.

I usually wait until the EB or PP account is nailed then I take off the censorship button in my brain. :heh:

Same here. I bite my tongue when the account is still good, but once it goes down, I won't take any sh!t from anyone.

it seems bizarre, because ebay say it is a contract and to contact seller via messages, and then seller gets to decide if cancels, which they usually would for an easy life.

why would she need to call or get eb to call you, when she can contact via messages first, plus why would eby get involved anyway, they would say contact seller via messages....

Except she didn't mention that she did anything like that now did she

The call came from a California area code and the buyer is from New York.

I was thinking this at first but the more I spoke the more they sounded like a well trained eb rep to me and I have spoken to many over the years.

I am still blown away that a buyer would have this much clout.

And as someone mentioned above since when does finding an item cheaper count for a reason to cancel.

I have sold to several eb partners and never got a call or had issues with them that I can remember. I originally thought this was one of those eb partners like flight??? then realized all of those people I shipped to a California address.

Good suggestion as the next time I log into this account I am going to send eb a message to make sure this came from them. Almost certain it did but will find out.

^^I would definitely drop EB an email over this Sandy D^^

Unusual situation for sure.

I wish you luck in getting to the bottom of this matter.

I have sent a message and hope they let me know if it was from them.

I just cannot see a buyer with this much knowledge and to be so scripted in their words.

Interesting please let us know
if it does turn out to be the buyer.

Great share. And by the way, have you checked if the buyer has requested your info? I am pretty sure they cannot see your number by just buying something from you. They have to request a form and you always get an email stating that the buyer has requested your info. If you never got one of these then it must have been a rep.

Very good thought. No they did not.

I am happy to report it was eb.

The dirty rats just proved to me they love the buyers and hate the sellers.

Taking the side of this buyer because they are a "major" buyer not only wrong of eb but for them to take the time to call me tells me exactly what I thought.

With the massive fb this buyer has and the crap they buy tells me their house must be jammed full of stuff.

The money they have spend this month alone is staggering.

A chandelier for 11,000--------
A womens vintage jewelry collection for 5200-------

The cheap butt has the gull to want to cancel an item because she found it cheaper. Amazing.

They do, Cupcake, they do.:boink:

Par for the course.

The buyers who have earned that status do it that way.

No need for 'them' to deal with you. They do it via ebay.

It's like having a Centurion amex card. Holders get amex to do their dirty work:heh:

How bad I wanted to say screw you because I dont need this sale or this account because I have 100 more to replace it with.

Had to bite my tongue again.-----

Just go on going on..... never react.

Wait until you have hung up the phone & say screw you then.:thumb:

lol, I once did say that I had more then 1 account with ebay but I hung up the phone before I wanted to say what I really wanted to say,

It was when I had issues of 2 cases of people returning a hard drive after 45 days was up. One of them damaged beyond reselling even used.

I can only imagine she received favoritism because she's a heavy buyer. I don't see this working for anyone with 100 positive feedbacks, but usually sellers Are good about cancellations anyway. I don't understand why she went thru the trouble of calling eBay.

She called them b/c it would make it much easier for her. She knows she has eb*y on her side. I wouldn't be surprised if eb has gave her a number with a direct extension for problems. If i owned eb and had a buyer that buys 1000's of items a day i would do the same.

Thanks for the interesting story and info Sandy but once again nothing seems to really amaze me with these guys anymore

I think she must be buying not for her own home but for others, like maybe she is in real estate or has a high-end store and makes a profit on this stuff.

You are welcome.

That is how we all learn by sharing information like this.

Good thought!

Buying chandeliers and things like that should have made be wonder.

Along with some high end statues etc.

The jewelry is what got me.

Correct. There are many people that do this. I have had some as customers.

NO kidding! :p

house stagers, bumps up price and they include the pieces with the sale....

Thanks for sharing the story...interesting..

How odd is it then I get one of the ebay buyer accounts buying an item from the same account.

I wont post the name but many of you know that ebay has several buyers accounts all with huge buying only feedback.

They are now watching this account like a hawk.