Should I take the postal service to a small claims court?
I shipped a brand new pair of shoes I sold for $2,300 on eBay, to a buyer in the USA. I'm in Canada and shipped it with Canada Post. I have pictures of the shoes before I shipped them & after, showing the damage that occurred. I packaged them extremely well and yet they were definitely tampered with (A FELONY) since they arrived to the buyer with a small scuff on the tip of one shoe. Absolutely unexplainable on Canada Post's part. I double boxed the shoes and used an entire $8 roll of bubble wrap for extra protection. Note: I've also had something else tampered with before, unexplainably. (It was a keychain wallet thing, and it arrived to the buyer with the chain torn off the wallet.)
Anyway, PayPal took & held my money ($2,300) immediately after the buyer opened a dispute against me. I eventually lost and the buyer had to send the shoes back.
So I got them back and I opened a claim with Canada Post back in March.. and it just ended today. They told me it was denied after dealing with them for THIS long (4+ months). By the way, the claim was only for $1,000 (their max. insurance that they allow for international shipments) instead of $2,300 which I sold the shoes for. I paid extra to place that insurance on there anyway. I couldn't imagine something would even happen to my item. Anyway, I'll have to take it to the "ombudsman" next, for a final and unbiased decision from them...but I am truly thinking of taking this to a small claims court next.
Over the past 4 months, I've had absolutely NO money (I'm a student, no job. This was the start of me re-selling some shoes for some money, since I live in a low-key city/area where line-ups for limited, popular sneakers aren't like 2 weeks). This $2,300 was supposed to do a LOT for me. I couldn't even buy myself a new computer for school like I was going to do, and I've only bought 1 little t-shirt all year. Nothing else. I've lacked money for the past 4 months and this has affected me negatively. It has also caused me tons of stress. And most of all, it's cost me TONS of time. I've spent HOURS of my time writing & submitting long written documents to PayPal & Canada Post + talking on the phone with eBay, PayPal, Canada Post + messaging with an upset buyer, and more. I want to take them to a small claims court for such an inconvenience they've caused me.
Their lack of communication throughout the past 4 months, the unfair, unreasonable things they've asked me to provide, the rude and unethical customer service just makes me even more angry.
Should I take them (Canada Post) to a small claims court? I'm not trying to blow this out of proportion to suck money out them. I just want the money I deserved to have 4 months ago + at least a bit more for all of the time I've had to spend. It's stressful and absolutely ridiculous.
***EDIT: BY THE WAY - I bought the shoes for just $200. I knew I'd turn a big profit in re-selling these so in case you're wondering why I have a "$2,300" pair of shoes, that's why.
Last edited by mcmx; 07-13-2012 at 01:27 PM.
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