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Actually, when I opened the PO Box, I included my personal name since they pretty much ask for ID. However, my return packages contain my Business Name (ebay username) and I never had any trouble obtaining the packages. So when your customers ask for your return address, just include the business name instead of the name on the account. That is my personal experience.

That's just happened to me, and I've no idea how to overcome it. Any ideas?

If it is $$$, you should open a mail box now (private mail box) to have a return address attached

and what about shipping the package without a sender address. then when the buyer need to return something he has to contact you. that way you can make sure to give him your preferred return address, right? this also eliminates the automatic return rate.

only problem might be postoffice ppl get picky and insist you add a sender, but it's also easy to solve - just print shipping label online and drop off.

and how about mail forwarding from the stealth address?

Hi,
I agree with most folks here.
What I do is use my moms address as my (distribution CRT for returns), she calls me,
Gives me the info on pkg,I ask her to open them,
And I process refunds.
But,,,,most of the time, my profit enables me to give refunds,tell customers donate the item.
Which of course they may or may not.
But,to me, it's not worth 50 bucks to get a neg.it could ruin an entire acct.
So, I am very liberal on returns,refunds.
But,my products are hand made,and not much can go wrong.i keep all replacement
Parts here in, my office.
I sold a 5 pc set the other day. The lady emails me wanting to buy a part,that was missing.
I sent her overbite a entire new 5 pc set.
It not only developed good will,but I am certain she left me 5 star feedback,

Nice operations lisa.

Handling returns is critical depending on what you sell.

I like getting in touch with the buyer via e-mail and sorting stuff out

Re: Handle Ebay Returns On Stealth?
 

theres a problem i see with the Return&Refund email policy that was suggested --- if you try this on Amaz0n , the customer most likely will NOT be able to message you their email. and its not like PP where you can look up the customers email, Amaz0n has their system on lock, any way around this ??

Re: Handle Ebay Returns On Stealth?
 

This is about returns on ebay.

I have a RETURNS DEPT that all returns come back to.

I seldom get returns but have a post office box that is for my RETURNS DEPT.