Forum

Handle Ebay Returns On Stealth?
 

Hi,

Just a quick question, how do you guys handle returns on stealth accounts? As obviously you cant just give them your address if it has been banned in the past?

Cheers

Always best to use addresses that you have access to.

Use an account that has a proper accessible address.

:typing:

Or price your items to take into account a refund once in a while without the buyer having to return the item, or offer them a 50% refund if they want to keep the item or similar.

I know the easy answer is to use an accessible address but not sure I have one.

the 50% idea is good.

That not the 'easy' answer.

It leans more to a sensible answer.

Few businesses can factor too many refunds. Of course, they are needed but for the sake of doing some extra work to have an accessible address it seems pointless.

Stealth accounts are as proper as regular ebay accounts. They need that extra 'touch'

:peace:

you got the touch!

https://www.youtube.com/watch?v=3C9Bng7NPPY

Open up a PO box or a suite/street address and use it only for returns?

There is a FAR easier way.

I ask for their email address.

I send them a Refund&Return Form attached in the email and say its from my supplier and the item should be returned to the address on the top of the form.

I have my home address on the Form and pretend to be the main supplier.

As im the "main supplier" theres no trouble coming to me. Im not the one selling on ebay. The guy they bought it from (the stealth account) is one of my many customers.

Unless they google map you and see a house with a guy swimming in the backyard pool. :lol:

All paid for by the profits of my many sole-traders who resell on ebay.

I have been asking people to ship the item back to my real address, via ebay messages.

Is this a huge concern...?

The accounts recently been abandoned due to some "disputes" - waiting to see what happens now. :d

The sending of return address is better via e-mail not via eb ay messages. I like the Returns and Refund Policy of cortex

UPS and FedEx give you option to create return once you created shipping label.
They only charge once it uses. Return address on shipping label and on Return label match, buyer would have no concern.
This is for US, I don't know if it is available in UK.

this is definitely not advisable as you are basically asking the customer to return it. most people do not return out of laziness, i am not trying to make the process easier. if something was my fault, i take care of it fully but that doesn't happen often

/quote

i am not trying to make the process easier. if something was my fault, i take care of it fully but that doesn't happen often

Right on slim_jim

How does this work if ebay message system blocks email addresses? Their system is getting smarter BTW! I recently tried to hide my email in a message and they sent me a warning.

^ Forget ebay messaging service. It works because, as I said, I EMAIL them. I ask for their email address or I can get their email address from paypal.

You cant type an email address into ebays messageing system, it blocks you now. The buyer wouldnt beable to send you their email address.

You get it from paypal then? Forgot about that.

Yes you can get it from pp or you can ask the buyer in order to prepare a return slip - tell them that

Yes you can get it from pp and then you ask the buyer to complete a Refund&Returns form and send a copy along with the item.

In the form have them write things like their user ID, the user ID they bought it from. Makes it easier to find which stealth account they bought it from which can be a headache if youve got hundreds of stealth accounts to sift through.

Think about it. Then put your thoughts into action.

If you need to put an email address into ebay messages do it as:

nobby(dot)nobrot(at)gmail(dot)com

Even the most moronic of ebay buyers can get the gist.

I agree with the supplier self addressed envelope

BUT issue has been when they did not contact me and started an ebay dispute eg SNAD, where your registered address comes up as return and you can change it, but then tricky to put a non-linked po box in to the dispute panel as it is visible to ebay.

Whats the point of sending out self addressed envelopes to everyone? seems like a waste of time and money

not to everyone, just to those few people that want to return ie. the PITA

didn't someone mentioned post office forwarding service before? i wonder how long the forwarding service is for and whether they forward package as well or only letters

I like this i will do this believe me this

In the United States, I normally use a P.O. Box or a UPS Store Address. If anyone asks why it is different than the location listed on eBay, I either say I am a college student, have moved, or the item was drop shipped. When I make stealth's I usually use College Towns.

I like your helpful post and I like your name haha

I would also say if you use a Mail Box. Always have some kind of company name and if you are worried about getting linked because of it. Always Say return to

Joe Smo Comapy
c/o your Ebay Id
then the Box addy
City, Sate Zip

quote:

Even the most moronic of ebay buyers can get the gist.

Interesting choice ha

In regards to the UPS Store to use a box, how do you get around that. If your name is ABC (legal name) and you are using the name XYZ for eBay how can you accept a package being sent to the UPS store under name XYZ when you opened the account with your legal name? They require proof of ID to open these. Has anyone done this or have any ideas? Thank you

This is the best way and I've been doing this for years. The difference now - you get their email fro PP and just send them a message to check their email box.

I have two UPS store addies and both accept my return package under my ebay name just fine. I just told the owner that I'm receiving the packages under the specific name, they're fine with it.

Thank you for the responses. I guess my question is more pertaining to purchases rather than returns. I am going to purchase a bunch of cheap items to build feedback and I am concerned I have no where to receive them. Has anyone had luck with talking to the local UPS store and just telling them the situation that "you have your ebay account in an alternate name for privacy reasons" or some stupid excuse like that and getting them to add that name to the account with proof of ID? That is my thinking right now. The UPS Store is my only option at this point for a box rental.

idea thief :boink:

Honestly bro, just open the UPS Store box and add a business name even if you don't have one. When you buy something off eBay just have it sent to the box and use the business name so you don't have to worry about it.

Just get a P.O. Box at your local USPS and provide your customers the P.O. Box Address. Thats my way to go about the returns, and I only pay $17 for 3 months.

What name do you put on the ups box? Is it your actual name or it is our ⊗⊗⊗⊗ eBay name? When I asked the ups store they said to add anther name they need proof of ID for that individual. My fear is if it comes to the po box as name bob and name Tom is on the box they will send it back..

It will get sent back with USPS. They leave a note asking for that person to come with you to pick up the item. I would still suggest just adding a biz name to Box whether it is the post office or UPS. Then when you buy something off eBay have it shipped to that Biz name rather than some ⊗⊗⊗⊗ name you have on the eBay account. It is not complicated.