My experience with eBay support shows that they want LEGAL proof every transaction and that they are not very forgiving.
If you try giving a call, they might try to have you give them the name of your supplier or have you fax them an invoice so that they can blacklist that supplier if someone else has given them an invoice from that exact company, llc, etc.
I suggest you give them a call and tell them that you got a NEW supplier and that your old supplier had been lying about product authenticity, and when you brought it up, they changed addresses, phone numbers etc.
In order for you not to loose that account, I suggest that when mentioning a NEW supplier, you indicate that it is NOT the same exact product, and that they are not name brand.
If possible, send (fax) eBay an invoice from this supplier (completely legal) and they might reinstate your accounts selling abilities.
|