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What is the "Seller Vetting Department"?
 

I called ebay just a few minutes ago to see about increasing my selling limit. The lady I spoke with transferred me to another person, who I found out was in Trust and Safety. He told me that they only increase selling limits to 50 items or $3500 in his department, which I have surpassed and said I need to call back tomorrow and speak with someone in the "Seller Vetting Department". What is that department? Every time I have called ebay to increase selling limit, I have just talked to some regular customer service rep and they went on their way and increased the limit.

Right now I am at 50 items / $5000 per month and just last week I reached Power Seller and Top Rated Seller status.

That means they are going to Smoke you out and dig up any crap to ban your account if they find anything harmful.

Our current President was Never Vetted and you see where that got us. :rolleyes:

So basically don't call them back and just leave my limit at 50/$5000....or am I already flagged and about to be reamed anyways?

I have 25 auctions up now that have been going since yesterday with no issues...12 of them ending in 2 hours. I just sold 4 things that ended last week and just shipped them over the weekend. So they're still letting me sell....for now.

If you call them back then you will really raise a Warning Flag =}

At this point I would be prepared for a phone call in case they want to talk to you.

Most likely you'll be ok.

Keep us updated.

Good Luck.

Alright, I won't call them. Hopefully they will sweep me under the rug and not bother me. Who knows with ebay anymore. If SHTF, I will come back here in a panic lol.

Panic can be avoided in future given that you have joined the forum.

Instead of going to ebay, come to us 1st with questions. Usually we have the replies & they are better than SHTF with ebay.

:peace:

My account is only just over 4 months old, 50 items / $5000 limit. In my first two months I sold over $24,000 and didn't have any trouble with ebay. In December they did a "soft restriction" only on my sellers account stating that if I went over the limit during December, I would be permanently restricted from selling.

Needless to say, I stayed under the limit and at the end of December called them and they bumped me up to 50 / $5000. Figured I would call this month and get bumped again but they pull this "seller vetting" thing and I am wondering if they are going to give me the ban hammer or what.

I will just hold off...hopefully they will forget about me and move on.

You're in the Loop, so no stopping now.

Just be prepared as I stated before. Invoices, supplier info, etc...

Don't be nervous, I usually yell at them and get them riled up. :pound:

I have it all already...they pegged me in December with the supplier info, invoices, etc. along with ID. That's when we had the soft restriction and got that lifted. Paypal did the same thing at that time and we got reinstated within a day or so. Then Paypal limited our account once again just two weeks ago and we got reinstated...spoke with a guy in the risk management department directly and account was back up with two days.

Now if ebay wants to go at it yet again....OK, let's do it - but it's getting old.

As your account ages and they can monitor your stats then it will get easier.

As of today, they don't Trust you.

You have to earn it.

Even gaining PS and TRS status means very little?

We have had 120+ seller transactions with 100% positive feedback...on the ones where the buyers actually left feedback and DSR's. 5.0's on all with 60+ ratings in each category. I mean, sure it's not a TON of seller feedback and ratings, but it must prove something as to the type of seller we are.

So say I do not call them back and I just continue listing as usual, should I expect a restriction in the near future with a "submit this info" or "contact us" request? Just trying to prepare.

How did you 24K if you had a limit of 5K per month?

Ebay will NOT pull listings if you go over your limit. You just won't be able to post anymore auctions for the month. You can only list X amount of items OR X dollar amount.

We listed X items and the auctions ended over X dollar amount.


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Very Smart.

This is how we got pegged in December.

When we first went to sell, we had the 10 item / $500 limit. We linked an established account and got I believe 25 or 30 items and $1500 limit. We went over in October and sold right under $10,000. Called and had them bump it up and they went to 50 / $3000. Went over again, $14,000 and they nailed us at the end of November saying we were on 30 day "probation" or whatever and if we went over the selling limit again during that time we would be booted permanently.

Stayed under the limit at that time, the 30 days was up on the 17th. So I called ebay again on the 27th and the limit was bumped to 50 / 5000. This month I stayed under the limit to play it safe, was trying to get it bumped again but I guess they don't like me. Even though I've had no issues...small business FTL

What category are you in?? Not the specific product just category.

High Risk, Vero Items??

High risk. I've already provided invoices to ebay and paypal regarding the first limitations they imposed. I believe that was November. I was reinstated in one or two days.

Opened our account in September of last year, made the first sale of $400 on the 27th. After that - $10,000 in October and they didn't even bat an eye. I had the 21 day hold on the paypal at the time since it was a new account as well. Funds were always released to me within 3 days of the buyers receiving their items. I think that may have been a factor as well...Paypal having control over the funds so if there were any issues, they wouldn't be eating the cost.

The 21 day hold dissipated at the 90 day mark, but I haven't had any buyer issues so not sure why they're throwing this vetting crap at me now.

That's not entirely true, i had ebay pull a listing because i had already went over the cap.


And might i recommend spreading out? Don't go too crazy and put all your eggs in one basket. SPREAD SPREAD SPREAD!!

My rules are... I lose 1 account, i make 3 more. I slowly build them up, now if you're losing accounts daily or weekly.. You're doing something wrong, losing multiple accounts in a week happens, but it's very rare and if it does happen, you did something to make it happen... eg.. bad ratings etc... I have old TRS accounts that are getting funds held right now, because they fell to ABOVE STANDARD... Be-careful!!

From looking at your situation it looks like you went a bit to far. You weren't staying under the radar. You did way to much sales before the 90 day period on eBay/selling. Basically the 90 day period it's about them trusting you. They want you to have positive feedback , best DSR , & taking things slow. From what in the past , I try to attempt to achieve TR & PS within their asking lowest requirements which is 100 transaction/ $1000 for TR with PS being 100/$3000.00. I attempt to do this within the 90 day mark. After the 90 day mark i call them to increase my limits if I haven't had any issue with them such as restrictions etc. Sometimes i dont even call. It automatically increases even before the 90 days. Just in my opinion and the way i work thing. Hope this helped!

@solesupremesales

Nice one.

Sounds like you are working like a professional.

I like your approach to this. Precise, matter of fact.
Well done
:thumb:

My golden rule is and will always be:

NEVER CALL EBAY TO ASK FOR A SELLING LIMITS INCREASE.

I never had them pull a listing on me. Once it goes over, all the listings finish up and then I just cant list until the following month.

This is our own account...not stealth. I am thinking I will wait until they contact me or restrict me rather than call them. Provide whatever info they want and hopefully gandalf will let me pass. If not, guess I will try different routes.

My Question to you is simple,,,What is your RUSH???,,,,

NEVER, EVER, call Ebay about ANYTHING,,,EVER!!!,,,I cannot stress that enough,,,

The moment you call Ebay about ANY issue what is the very first thing that they do?,,,PULL up your account,,,,and ALL Ebay Employees are trained to look at certain "Indicators" like Trustscore as well as whatever issue you may be calling about,,now they will deal with your issue,,,BUT, if that trustscore is a Little weak, they "Flag" the account and send it over to an "Account Specialist" for a MUCH closer MANUEL review, and what do you think happens to 99% of those manuelly review accounts?,,,The BOOT Thats what

That by the way is EXACTLY what "Seller Vetting" is it means to look into and investigate a Seller to see exactly what His/Her Qualifications May/May Not be, to see if Ebay Criterion for sellers is met by a particular seller.

As for you account limits, as long as the account is clean, your limits will increase AUTOMATICALLY in the Begining of the month,,,


So I ask again,,,What is your Rush,,,,The Dealership will ALWAYS have PLENTY of cars that you can buy

Agreed!!!
I would NEVER call Ebay or Paypal for ANYTHING!

Man you guys have such solid advice here. I was at 100/$5000 for a few months so I called in for an increase. Keep in mind this is a ssn verified clean account (wife's). Rep was super nice and said I should qualify but I had to talk with vetting before they could do the increase. I didn't know what vetting was so i didn't think much of it. I called back the next day (vetting is only open certain hours, at least that's what the rep said). Next rep was a lady and she didn't seem very nice, then she said she'd transfer me to vetting anyways. Luckily I was on hold for about twenty minutes so I hung up. I'm impatient lol. I guess I got lucky. I called back the next month and they were super nice and increased me to I believe 400 items/$8000. They didn't mention vetting this time. The next month it automatically increased to 1500/$20,000. I will NEVER call again. I didn't realize I was playing with fire.. But, the good news for you is you might be fine as long as you don't call back..


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Seems like kind of the same thing here...we are at 50/5000 right now. CS lady and the trust and safety guy both said need to speak with vetting. Hopefully if I don't call back, they will not raise a fit. I will wait it out and see if they automatically bump me or maybe just wait a couple of months or something. Hopefully I didn't leave a gas trail and the spark ignites it all.

I think its time to start creating more accounts, that way it wont impact you as much if you lose an account.

As you shouldn't keep all your eggs in one basket ;)

Still learning, but I am all the wiser regarding some things. The only thing I don't like about stealth accounts is I need more bank accounts to run the paypals and withdraw.

I read somewhere last night that opening a store will increase your limits. I gave it a shot and waddya know, they doubled. I'm at 3000/$42,000 per month now. Was 1500/$20,000.
I sell auto parts (mostly lighting), about 400 items a month. Just kept maxing out my limits and they've increased steadily. So if anyone reads this and wants to try a quick limit increase just open a store..

Think I will be giving this a try lol...:boink:

Now will this work only on accounts that are older or any account? Ours now is almost 5 months old.

What happens when you cancel the store?....lol

My account was registered in '11 but I've only sold on it since July. So I'm about 6 months in. I'm annoyed at something though. I live in the US but somehow managed to make my store a .CA store. Every time I go on to edit it I go to Canada eBay. WTF? I sure didn't mean to do that lol. Anyone know how to switch it to a US store? I googled it with no luck.
Btw guys, this isn't a typical account. It is Paypal ID verified, ssn , etc. credit card on file with eBay. Also at one point faxed paypal docs (proof of address, proof of name change, etc). I work 60+ hours a week at my day job so I can't sit around making new stealth accounts all day long. It's my wife's info. I sell $20-30 car parts at high volume. Nothing risky at all. So I'm not the typical aspkin'er lol.

Maybe it is because the ebay Canada thing...from everything I have read, opening a store will not increase your selling limit at all. I too am paypal verified, have SSN attached to it, faxed in ID, proof of address, yadda yadda. Been through the ringer with paypal twice (limited and restored), limited once on ebay...came back from it all. But I don't know that opening a store will actually increase the limits. Maybe it was coincidence that your limit was increased by ebay and you just happened to open a store at that time?

Edit: I just opened up a store in ebay Canada....it did not increase my selling limit. Oh well, worth a shot.

I know this is pretty much random. But , the seller vetting team/Department pretty much has full control in anyone's accounts. They aren't just about "limits" rather then all around.

Customer support is nobody. All they do is waste your time. That's why eBay hired those people at call centers. They use them so that they don't have to deal with all the bull****. They're just backup people who read scripts & are trained to do is "waste people's time".

If your speaking to a decent representative that has been working their for years , they already know the drill. Some reps are from the US. Probably 10 I would say that are in he customer service team. They will automatically transfer you to this department.

This certain department can reinstate , suspend you , etc. If they are in a "good mood they will lift your limits with no questions ask". If they are perhaps rather in a bad mood & you called them wanting to get your limits raised they remove listings , restrict etc.

I find that dealing with a lady from that department on the WEEKENDS are much more easier to deal with as well as a guy named "chu".

Don't call eBay for an increase wait for it.

:ranger:

I'm not positive either. What I do know is this:
I checked my limit before doing anything. I then tried to open a store but got an error saying I needed to have a credit card on file with eBay before opening a store. I added a credit card then opened the store. Checked limits and they were roughly doubled.
So.. It's one of three things that caused the increase: Random, adding credit card on file or opening the store. Guess ill never know for sure, just figured I'd pass along my experience with it.

well i tried this on an account and it didnt work for me.
Unless i have to wait 24 hours :boink:

My CC was already on file...it let me open up first try and sadly no limit increase. But it was worth the shot!

I caved and called ebay again - after far surpassing my selling limits for the month I figured it couldn't hurt anything.

The seller's vetting department is actually the only department that can increase your limits over $5000. They answer the phone as "customer service" and the guy was actually really helpful.

One call raised my limits from 50/5,000 to 75/40,000. This is on a 4.5 month old TRS and PS account. The call required no verification other than confirming the name and address on the account...no documents.

All in all, calling ebay is not as big of an issue as some make it out to be - give it a try, it can't hurt.