Forum

SNAD Case - Going On 5 Days Now
 

Had a scamming seller, their feedback tanked and no communication with them. We know how all of this goes. I opened a Not As Described case, they replied before going underground. I escalated to ebay and got the "we will respond within 72 hours" deal. Well that was 5 days ago. Usually these things take one or two days MAX. Check the resolution center and it still shows "contacted customer support, waiting for response". What gives - my case went down the rabbit hole?

Never ever escalate the case online. Always call & ask them to transfer you to the eBay buyer protection department. Explain your story etc. In most cases they usually pick the buyers side.

this happened to me once, i just went to ebay chat and the escalated it again and it closed with 24hours.

I never call ebay for anything!

I never call for ebay cases....and there is no longer a chat option for US EB

Checked resolution center and this is the message I receive on the case. Never seen this before:

"Unfortunately, we need a little more time to make a decision. Expect an email from us soon."

Interpret that as

We wish this would go away. We offering lip service to you as the seller. Could you get lost.

:doh:

I was the buyer. I will call them in a couple days if its not resolved.

oops!
Slaps own hand.

:doh:

No, why would you call ebay, I wouldn't do that, they might ask you questions that you could give them a wrong answer to if it were a stealth account, just deal with it online, always provide tracking information.

Again, I am the BUYER in this case.

each snad is different it depends on what the seller said on response, eg. refused your reasons and gave own evidence etc...

As a BUYER you have a lot of power - call them up stat...dont wait and hope.

Could be that you - the buyer - have been reported using the new "report buyer" function that is now allover ebay and this could possibly delay the case.