Forum

Refund After 60 days?
 

Someone purchased something of me 60 days ago & is saying that the item is not working anymore. I ignored all his messages since I knew he can't open a case as 45 days were up.

Although he cannot open ebay or paypal dispute anymore, he said he will report me to trading standards. So I didn't risk and told him to return the item for a refund.

I gave him 15 pounds less of full amount as a refund because I need to conserve that money to send the item back to my supplier for exchange. (Although I didn't let him know this before I accepted return)

He is still demanding full refund for the item or he will report to ebay?? Can ebay take any actions on this? As it is past the 45 days? And he has already left me a positive feedback after purchasing the item.

Is it worth giving him full refund?

What refund policy did you list on your item in the first place and are you a business seller?

Although you do have to accept refunds if you sell online 60 days is a joke. He has already let you positive feedback so even if he does complain to eBay I think you will be OK.

My return policy is 7 days

The transaction was ended over 90 days ago?

60 day is a joke? You mean is it supposed to be more or less days?

I mean the fact a buyer is trying to get a refund is a joke, tell the buyer that since it has been over 30 days their is nothing you can do and get them on your bloked bidders list.

Even if he does go to eBay what are they going to do? its been 3 months they can't expect you to refund it

Talk about having the gullsack to even ask for a refund after so long after the purchase. Just out of curiosity, how expensive was the item?

The item was £52.99 I refunded him £40 just to avoid his threat of reporting me to "Trading standards"

Probably one of those "Professional" Buyers. Does the Trading Standards have any effect on Ebay sales?

this is just making a smart business decision. it's the cost of doing business. you live to fight another day

That's what I wonder too. I have received so many threats from buyers who I refuse to give refund after 45 days. I can only imagine 100's of complains to trading standards from buyers on ebay. Makes me wonder if they actually bother to look into this.

In the End I just gotta give them a partial refund just to survive!

Buyers have Statutory Rights under the Sale of Goods Act and the Distance Selling Regulations which have nothing to do with where an item was purchased and can exercise those rights any time they like regardless of timescales.

If I was receiving so many threats/complaints from buyers after 45 days I would be seriously looking at the quality of the products I was selling and doing something about it.

Although they cannot open a case on e/b or p/p they can still initiate a chargeback if paid by cc and they can still make a complaint to e/b or p/p which will invariably lead to a manual review of your account so you can still get "punished"

TS will look in to any complaints they deem have merit and if they are receiving them from multiple customers regarding the same product from the same supplier then you can expect a visit from them sooner or later.

I have to call bs on that...thats like saying I buy a TV and after 90 days complain it doesnt work anymore when the return policy was 30 days. Theres nobody who would take the time of day to side with me.

I would never refund ANYONE outside of 45 days for any reason. Period.

This would be a tough call.

If your listing stated returns within 7 days they agreed with your terms when they bid.

I am one who usually just sends low amount refunds and moves on but this one I think I would report to ebay and let the buyer know that you were. As your listing and agreement was 7 days returns.

We have become a rental service to some of these buyers.

Has he opened a claim with pp or eB yet? He might not be able to since more than time has left - does not protect from chargebacks

In the UK and EU there are laws that cover a consumers rights that extend beyond any returns policy stated and there are organisations specifically set up to aid buyers exert those rights.

Harsh but true.

As Noneother has stated my priority would be to find out why your receiving so many threats in this time period over faulty / non working goods .
There is an issue somewhere that needs resolving.
If you are giving the customer an inch they will take a mile hence the threats.
If your products are good they will not feel there is room to exploit .
But if they are failing after 60 - 90 days then look at it from there point of view .
50 quid is not a lot to us but to some its a massive amount and if they buy a new item they expect it to last past 90 days .
And if the account is not stealth then yes the trading standards will be interested if they have had a few complaints.
(Another reason you should never trade on ebay unless in stealth)
I would refund in full then seriously look at the quality of what im selling to avoid any further troubles.