Rookie problems - organization
I currently run into a problem with organization....
I sell about 30 of the same items a day.
I run into some issues with customers, whether they didn't receive it, they want a refund, an exchange etc etc.
Alright whatever, lets do a refund for example -- ***
I go to Sell>Sold> Scroll through EVERYONE and find the buyer>View Paypal transaction...( sometimes it wont let me -- so what i then do is ) > View Order details > go to Paypal > find the name of the buyer and refund them there.. PLEASE tell me theres a better way lol...
Another issue i run in to, lets say 3 weeks go by, I deleted the person from the SOLD , oh guess what he messages me asking for an exchange/return or tracking info.... But he's deleted, and I'm going to have to go through hundreds of deleted sold items that don't even display their name.
See where I'm getting at?
Burns a lot of my time |