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eBay is over charging
 

Hi friends,

I noticed that ebay is over charging from one of my accounts since the 16th of april.
I sold few items for $40 and the final value fee. is $4.40. which means 11%.

so guys could you please tell me what to do now ?
do i call ebay and ask or just ignore the 1% ?

Thank you

If the 1% is going to break your business the call eBay, if not then let it be. It all depends if your willing to call in on a stealth account(if it is). Me personally, I won't go broke on 1%.

it is probably for listing fees

picture packs, buy it now's etc

next time you list this item make sure you check if you are been charged any additional/upfront fees on the "review your listing" page

it should tell you at the bottom of the page

edit/ final value fee :doh:

still worth checking just in case

1% you are complaining about. Mine is about 15% and thats fine with me. Margin and still good

With the new store fees, you could pay as little as 4%. I likely long time

Isurun, check your listing auctions and make sure you dont have too many other options like value packs, etc. ticked off.

I wouldnt call eB and risk being hit with ID verify or other problems

Risk of calling is being asked to supply ID.

Consider avoiding that at all costs.

:typing:

Thank you my friends for your replies.

My account was verified once as ebay tend to limit srilankan accounts at the begining.

Today I phoned ebay and just told the issue to the rep. he admitted the issue and crendited me $98.
Guess they value sellers than old days..


Thank you

nice one mate

just be very careful now about how you go about business on this account

don't be fooled, they dont care about you the seller

Thank you GTB

on this account I dont sell any VeRO items.. all are just chines items.. i have good feedback but I have still get complaints for defactive item received.. for about once per 30 items.

so you guys have any advice for me to go on with this account ?

Make your buyers happy, low DSRs will get you kicked off if you are selling low quality items.

Agreed!

No way would I call unless they ripped me for a ton of money.

I dont call ebay unless the house is on fire.

:typing:



Ever hear your vacuum making a huge sucking sound?

Well, that is what ebay robots are trained to do, suck every bit of info out of you they can so they can turn around and use it against you to sell it off for even more money.

No one thinks of the money ebay and pp make on mailing list etc.

Exactly, it really depends on what the difference is. I'm not calling over 20, 50 or even 100. Not worth risking my account

Chinese items are still risky.

Be careful of letting your suppliers send poor quality items too often.

They will harm your account.

:nono:

Branded items that come from China can be considered as VeRO items or knockoffs - for your information.

is chinese brands like ADATA or AINOL are considered as VeRO.... ?

ADATA is trademarked. Whether or not it is enforced on eB I am not sure. Lot of chinese sellers carrying their products.

I'm confused.
Why would EB give him a credit back?
I mean, he makes it sound like EB's calculator is broken, and they calculated their fees wrong. And, we all know that aren't making a 'mistake' in their fee calculations.

Something doesn't sound right.

The only think I can imagine, is that the EB phone rep pointed out some extra add-ons he was placing on each listing, by mistake. He whined, and pleaded, and the rep gave him a refund.

But, EB didn't "overcharge" by mistake.

I think you also should also check your fee.. after going through all my accounts I found that listings that made before 16th of april are charged 11% not 10% but all my listings started after 16th of April are charged 10%.

so my conclution is that ebay is playing.. with new fee...

Is this serious? If that's the case I'd love to be your vendor. Just send you a bill and you pay. ALWAYS audit all of your bills. Even if its not done on purpose, mistakes are made

Yes, I was very serious.
Do you really think that EB could possibly invoice incorrectly?

They'd have tens of thousands of people on their backs, if they invoiced differently than their published statements....and imagine the law suits they'd be opening themselves up to. Yeah, I'm very serious. Heads would roll, and people would get fired if EB invioced incorrectly. How could you think otherwise?

It's completely different than a plumber giving you an incorrect invoice for installing a water heater.

So you are saying there is no way they could make a mistake? No way they could have their software programmed to make a mistake? You live in lala land

both got valid points

would not put anything past them the schmucks

You do realize they send out hundreds of thousands of invoices, don't you?

Every tiny software change, goes through rigorous, in-depth testing by a series of teams, and then put thru several test environments. We don't see even the tiniest software change, until it's been ok'd, and signed off of, by many programmers and managers. I've written code for multi-million dollar corporations, and the level of scrutiny for anything that's gonna be presented to the public, is staggering, and understanding for most non-IT professionals.

And to think that there was still an error in the invoicing software, that the OP caught?.....now that's la la land.

OK so how about all the fixed item listing fees that are supposed to be refunded when a buyer doesn't pay and you have to relist your item? They are supposed to refund your original listing fee. I don't care how much code you've written, it has nothing to do with this. There is always shady code put in a system which gives someone the ability to manipulate it. Why are you here if you think ebay is so noble? Gimme a break

And btw, what the OP did is called accounting. If companies didn't audit their vendor's bills they wouldn't be in business too long

I wonder why these software companies issue UPDATES or NEW VERSIONS if they can simply build a software 100% bug free at there first attempt... lol

"Shady Code", as you put it, is certainly not a mistake. We programmers put in Shade Code, all the time....on purpose.

Interesting term you use "noble"......
If EB kicks me off for selling VeRo items, or for shill bidding...I think such actions speak more of MY nobility than EB's. I'm up here, because of my lack of nobility!

That's typical of companies that are writing very complex code, and that are under huge amounts of stress to meet a timeline due to competition.

EB has virtually no competition, little stress in rolling out new features, and when it comes to code that performs simple invoicing....they'd have to have quite the team of morons to mess that code up. Invoicing, according to very clear rules, is such simple code to write. With all their checks and balances....and since these invoices are directly tied to their bottom line....sorry, but you're not gonna find bugs there, at EB.

That type of accounting, is the same kind my dad does.
My dad is so 'old school', I remember seeing him punch in a bunch of numbers into a calculator, and then do the same thing with a pencil and paper, to check the calculator! That may be your kind of accounting, but that's just ignorance in my book (some would call it stupidity).

What I suspect the OP did was mistakenly add some features he didn't intend to...and then became a typical nightmare customer, and complain about it until EB reversed them. It's chump change to EB, to reverse a few dollars, and it keeps a customer happy. But it's not very "noble" of OP. (and yes I realize I'm making assumptions here)