It looks like the seller needs to initiate a request form to the buyer
Here's some information that might help
If you're concerned about Feedback you received, you can request a Feedback revision within 30 days of when it was left. You can request up to 5 Feedback revisions for every 1,000 Feedback comments you receive. The buyer has 10 days to reply, and can change the Feedback or keep it the same and give a reason. You can also share your side of the story by replying to the Feedback.
If you left positive Feedback, you can't change it, but you can leave a follow-up comment to your original Feedback.
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