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Invisible ebay listings on the mobile eBay APP!!! - MUST READ
 

"I accidentally found out today that any search done via the mobile app ONLY shows listings with FREE P&H. Any listing that has P&H is simply never displayed. It doesn't matter what sort criteria you select, (Best Match, Price + postage: lowest first, ending soonest etc), your listing is simply non-existent as far as the eBay mobile app is concerned.



I contacted eBay customer support and they admitted that there was a technical issue that they already knew about. I don't know how long they've known about this. When I asked what sort of timeframe a fix will be implemented in, I was told that she couldn't say. When I said that this was costing me sales and continues to do so, she commiserated, but I couldn't even get the vaguest idea of when this problem will be addressed and technically resolved.



If you list with FREE P&H, your listing will show up on the mobile app.

If you add P&H, your listing becomes invisible.



If you have the mobile app, and have listings that include P&H, then do a search by description for items you sell and see for yourselves.



The more people that report this fault to eBay, the sooner it's likely to be fixed and ultimately should benefit your sales. You can't sell something on eBay if it simply doesn't show up to people searching for the product you're selling. "

It was posted 10 days ago by an ebay seller with almost 7000 feedback, and it is from the ebay Australia experience.

But may also be applicable to other eBay sites.



The reason is this: the default setting, when the eBay app is installed on a mobile, is to show listings with "FREE POSTAGE" only.

Now we all know eBay buyers aren't the smartest bunch, so this may be worth looking into. :bounce:

from the ebay app how do you change the default setting?

Thanks for reporting. Good information to know.

Wow, well that is a pretty big mistake on EB's part

must be UK only I am not seeing the difference on android app US

This was taken from ebay AUS, like I said, not sure which other ebay sites it applies to.

But it certainly is worth noting, as I see a lot more sales through tablets & phones.

That is a killer I would say with so many people using mobile you have to list with free shipping

speaking of mistakes on ebay mobile app, for android a few months ago it was showing the usernames for private auctions. Was actually able to "bust" my competition when he was shilling all using the same account.

@css1

Sweet!!!! one for the good guys.

Stickied the thread, guys.

Need to track posts of this to ensure everyone gets a chance to read this

:peace:

That's hilarious app bug...nice catch and use to your advantage.

Falls in line with ebays forcing the whole fast and free bit to increase and too entice more buyers. Hello McFly?!?! Anybody home McFly?!?!

Back to the future - nice reference - back to the early 2000s/late 90s when money orders were in effect /done

Does that make bigboddie Biff???
:pound:

Not true..on my android mobile app, items without free postage is showing as well..

Hah jeffweico - good one...nice reference allusion

What does P&H mean?

P&H = postage & handling

it means packaging & shipping

Standard term you will see in North America an0nwigl3 is S&H = shipping and handling

Re: Invisible ebay listings on the mobile eBay APP!!! - MUST READ
 

i looked at the fees for one of my auctions that i put $40 for shipping (36 pounds so it was valid). you get charged fees on shipping now.....so, i guess all the more reason to list it as "free shipping"

Re: Invisible ebay listings on the mobile eBay APP!!! - MUST READ
 

I had a load of stuff on an eBay account and checked my items on a friends phone, loads of them werent on display and as you cant check completed listings I presumed a load had sold and spent the day with a big smile on my face... Got home and had sold nothing! :heh:

This explains what was going on!

Re: Invisible ebay listings on the mobile eBay APP!!! - MUST READ
 

I always check my phone after I list to make sure my listings are in a good spot and last week the same happened to one of my items, it took 24 hours to show up , I even went to sellers items and couldn't see it in there either

Re: Invisible ebay listings on the mobile eBay APP!!! - MUST READ
 

Weird. Mine was opposite. I can't search for my listings on the PC but was able to find it on ebay apps. What went wrong?