Buyer won't cancel sale & can't get fees refunded

[joesshooze]

A buyer has refused to pay and refused the cancel sale request. That is so messed up that EB charges fees before the seller even gets paid. It looks like I am out $13 because of some dumb SOB.

I also have strong suspicion this was a competitor running up the auction way above market value and not paying. Seems to happen lately. I say that because of low FB and new EB acct. on the perp. Also looks like buys the same item over and over just like mine or same brand.

I opened unpaid item case and then tried to cancel the sale. EB has closed both request. With no satisfaction for me.

I won't call because it's not worth $13 to loose account. But I still pissed off. I have tried in the past to contact ebay by email but don't know how, can't find how to do it on WS.

What to do?

[JamesNorth101]

After a certain period of time you can close the case and get fees credited back.

Unless you are talking with buyer, always better to open unpaid item case after 4/5 days as apose to cancel item request.

Block the buyer to stop him/her doing it again

If its a buy it now item, add the requirement to pay straight away. This will prevent this happening in the future.

[GreenBean]

Rats, rats and more rats.

Reset your payment requirements. Immediate payment etc. Issue unpaid strike after 5 days.
Block the buyer at once too.

[joesshooze]

I don't know if happened to anyone else but can open unpaid case in like 48 hours. I have done it 2X recently.

The stated event was auction/BIN and I always have the immediate pay on when they BIN. I also have written in my listing that winner must pay item immediately. So unless I just do BIN I will have to deal with it.

What I wanted to know is other than calling eb I guess I'm out the $.

[GreenBean]

Is the buyer worth one last try?

Is calling ebay when you are agitated worth it?

Options to consider.

[Sandy D]

Do not call ebay. It will draw attention to your account.

We all take losses on some items.

This did not have to happen but sometimes I will lose 25-30 on an item a professional buyer gets and want to return on one of my accounts I dont have a return address to so I have them keep it and not return it.

Part of doing business.

Dealing with these buyers is a pita for sure but sometimes you have to bite the bullet and move on.

[BigCJ]

Originally Posted by joesshooze

I don't know if happened to anyone else but can open unpaid case in like 48 hours. I have done it 2X recently.

The stated event was auction/BIN and I always have the immediate pay on when they BIN. I also have written in my listing that winner must pay item immediately. So unless I just do BIN I will have to deal with it.

What I wanted to know is other than calling eb I guess I'm out the $.

This has happened to me before and actually lead to me recalling a package moments before it was to be delivered.
I thought it was a glitch in their ebay system but I am starting to think that now the buyers must call in with some BS story to 'force' the case open.

In any case, I would not call them about the $13.
I know its the whole principle of the situation. But just block this jerk, relist and move on.