Forum

How to speak with a US customer service agent regarding a buyer protection claim?
 

I checked the tracking numbers on some of the refunds ebay issued over the last several months, and a few of them were ones that were never delivered to me. In one case it was delivered to a different zip code and in two other cases there is no tracking status at all, and it seems the buyers didn't return the items.

The Filipino agents can't understand that they weren't delivered, so I'd like to speak with a US agent about this. I've spoken to them before, I just don't remember how I was able to reach one.

Unlikely to get your money back if the refund has already been issued.

To get a phone number for the US the method is


Go to Ebay.com
Log In
Customer support
Contact us
Account: technical issues
Select call us
Gives you a pin and a phone number in the US to ring.

(this is from memory a few months ago, so may vary slightly now)