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Will case automatically close if I provide tracking information?
 

Hi
Buyer opened a not received item case & is requesting a refund.
If I send a replacement and provide tracking information where it shows provide tracking info. will the case be automatically closed after buyer receives the item?

You either will have to fight it showing tracking number and proof of delivery like signature confirmation if u purchased that or you need to refund the buyer. The case is open and the buyer asked for refund not replacement correct?? U could respond to the case asking the buyer if he wants a replacement and if he agrees than he will need to close the case it does not close automatically

There should be a date for when u need to refund the buyer if no refund is issued than the case escalates to ebay( which u dont want) and they will most likely refund the buyer even if u have tracking not sure if it will go in ur favor if u also purchased signature confirmation