Forum

How far will you go not to get a negative feedback?
 

Ive been known to refund an item and let the customer keep it for a feedback revision. What do you guys do?

Depends on what account its attached to, but generally anything I can to avoid the negs.

I must confess my actions depend on the monetary value

Assassination works nicely

:rip:

This method would not remove the neg :)

I've mostly refunded half the price of the item which usually is my profit portion so as long as I don't loose money I am fine. This Year I've only had to refund 1 person.

It depends on how valuable the account is.... if it's a new account.... meh.

Never assume,James

:nono:

The question is always, always, always...
 

is it worth loosing all the work and future potential to chance loosing the account? I say it's not worth me loosing my account for an item I sell for $130 which is the average one of my items cost. Maybe a person says oh it's only 1 negative FB so what? Then out of the blue here comes #2 neg. FB. Now maybe that breaks the bank so to say on a new account with low number of FB that could be a bad situation. The other thing is some customers will either lie and not leave neg. FB or they are just not interested in a monetary offer of customer service. FYI, last week I had to give up a $100 item to satisfy a real dope.

I always give refund and let them keep the item, it happens 1 or 2 times out of every 100 I sell and I know some are just looking for a free item because they go from giving a negative and end of the world upset to happy and a nice positive as soon as they get the refund and the item but no big deal, it's a cost of doing business