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Old 08-07-2013
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Default How far will you go not to get a negative feedback?

Ive been known to refund an item and let the customer keep it for a feedback revision. What do you guys do?
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Old 08-07-2013
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Depends on what account its attached to, but generally anything I can to avoid the negs.
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Old 08-07-2013
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Quote:
Originally Posted by WJC05 View Post
Ive been known to refund an item and let the customer keep it for a feedback revision. What do you guys do?
I must confess my actions depend on the monetary value

Assassination works nicely

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Originally Posted by GreenBean™ View Post
Assassination works nicely
This method would not remove the neg
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Old 08-07-2013
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I've mostly refunded half the price of the item which usually is my profit portion so as long as I don't loose money I am fine. This Year I've only had to refund 1 person.
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Old 08-07-2013
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It depends on how valuable the account is.... if it's a new account.... meh.
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Old 08-07-2013
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Quote:
Originally Posted by JamesNorth101 View Post
This method would not remove the neg
Never assume,James

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Default The question is always, always, always...

is it worth loosing all the work and future potential to chance loosing the account? I say it's not worth me loosing my account for an item I sell for $130 which is the average one of my items cost. Maybe a person says oh it's only 1 negative FB so what? Then out of the blue here comes #2 neg. FB. Now maybe that breaks the bank so to say on a new account with low number of FB that could be a bad situation. The other thing is some customers will either lie and not leave neg. FB or they are just not interested in a monetary offer of customer service. FYI, last week I had to give up a $100 item to satisfy a real dope.

Last edited by joesshooze; 08-07-2013 at 02:43 PM.
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I always give refund and let them keep the item, it happens 1 or 2 times out of every 100 I sell and I know some are just looking for a free item because they go from giving a negative and end of the world upset to happy and a nice positive as soon as they get the refund and the item but no big deal, it's a cost of doing business
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