 My first negative feedback...
Long story short - I got a first neg on my 2.5-month old account. I am under a solid suspicion, the a-hole buyer deliberately made a purchase to leave me a neg. Try to prove me wrong: - On Feb. 3 at 1am EST I receive an Amaz0n "Sold, ship now" notification.
- 2 hours after "Sold ship now" I recieve his request to cancel the order.
- Another 4 hours after his first cancellation request I am getting the second request with buyer declaring that shipment is too late and demanding to cancel an order. To recap: 1am - An order placed; 3am - request to cancel; 8am the shipment is late
- I am cancelling his order at 5pm the same day when I get home from work
- 3 days after the cancellation I receive an angry email demanding the refund since the order was cancelled. The same second I've been getting the feedback stating "Shipment is late" (the same shipping you requested to cancel???)
Contacting Amaz0n is of no use (surprise). The Seller support rep. immediately sided with the customer saying he was right to say the shipment is late since I still haven't shipped (without even looking that the order was cancelled).
When email comes in from Amaz0n Seller Support asking whether they helped me with my situation, I Choose No and trying to explain that the order was cancelled, the buyer was upset that they haven't got their refund and since I never had access to his payment in the first place (Amaz0n's Ship When Confirm), it's Amaz0n who maybe at fault since they were holding his money.
A polite response follows saying they reviewed my situation, and agreed that there is no fault of mine, but since this a-hole wrote "Shipment is late" they can't remove it since it doesn't fall into any of their "removal" categories.
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