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Does Ebay Ever Call You When You Open a Case?
 

I noticed that ebay now requires you to provide a phone number in order to open a case, although I'm uncertain why. Have they ever attempted to call you? I don't see the point.

Re: Does Ebay Ever Call You When You Open a Case?
 

As a buyer you mean Ballsack? I open cases as a seller all the time - unpaid and cancellation...haven't been asked for phone number.

Re: Does Ebay Ever Call You When You Open a Case?
 

Yes, as a buyer

Re: Does Ebay Ever Call You When You Open a Case?
 

ebay changed the rules.

Now, if there is any sort of 'talk' within ebay messages, a case gets opened at once.

Besides, a working phone number is always suggested for stealth, NutSack

:yar:

Re: Does Ebay Ever Call You When You Open a Case?
 

I have had it done when I have escalated a claim. They just ask you to communicate with the buyer and yada yada yada.
And they also make sure the number is valid.

Re: Does Ebay Ever Call You When You Open a Case?
 

Must be a hassle needing to do that.

Is it a high % if you say you need to do this all the time?

Shudders at the thought of that ebay contact

:pout:

Re: Does Ebay Ever Call You When You Open a Case?
 

I gave them a disposable number just in case, although depending on where I am I probably won't even be able to respond to the phone call or hear it. I wonder what happens in that situation. In any case, all this teaches me a valuable lesson. Never purchase anything remotely of any value from someone with only a handful of feedbacks. I don't see how ebay buyer protection will help me if the potential scammer closes his account and withdraws his money right away.

@greenie, I think this is only relevant to buyers who complain, not sellers. I've opened cases as a seller without them calling me

Re: Does Ebay Ever Call You When You Open a Case?
 

Preferable to have a phone number that works.

Few newer sellers have reported being suspended because of lack of phone number.

Re: Does Ebay Ever Call You When You Open a Case?
 

Well, as long as you have the buyer protection, ebay will refund you in most cases and just go after the seller alone.

You should be safe.

Re: Does Ebay Ever Call You When You Open a Case?
 

Duly noted.

In the past, sellers using paypal would just disappear with the money and that would be that. Unless you file a chargeback there was absolutely no way to get any money from paypal. Have things changed?

Re: Does Ebay Ever Call You When You Open a Case?
 

Been a tendency for buyers to 'win' claims especially with ebay.

Some of the cases have been terrible for sellers.

Re: Does Ebay Ever Call You When You Open a Case?
 

So you get back your money even if the seller decides to abandon his account? I don't know if this is actually the case with me, but it's mighty suspicious that they wouldn't respond to an open case after a day.

Re: Does Ebay Ever Call You When You Open a Case?
 

Every case differs.

Buyers have been refunded under most unusual circumstances.

Sellers have been left without funds and without items.

Re: Does Ebay Ever Call You When You Open a Case?
 

Dangerous thinking - that's the point of PP placing holds on many payments these days

Re: Does Ebay Ever Call You When You Open a Case?
 

I've completely forgotten about the 21 day hold thing. They don't do this with everyone though, which leaves a loophole.

Re: Does Ebay Ever Call You When You Open a Case?
 

Had to open up a case of non-receipt on a buying account at work just now - had to put in my phone number (as you had discussed OP) - no call - just today's experience.

Re: Does Ebay Ever Call You When You Open a Case?
 

I think if a call is made it's probably going to happen once the case gets escalated like cj said. Hopefully this case ends quick and I get my money back because the seller hasn't even responded to the open case. To me, no response to a open case should mean an automatic closure.

Re: Does Ebay Ever Call You When You Open a Case?
 

I doubt that they will call unless there is high suspicion of buyer fraud going on ("professional buyer" so to speak - even that's so rare to identify on eB's part ugh).

Re: Does Ebay Ever Call You When You Open a Case?
 

The last 4 or 5 cases against me there was NO talk. I wished there was because I can usually settle it right then unless the buyer is just plain out to screw me.

Also EB & PP will always try to verify or get information they have previously obtained or do not have from us.