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return issue with buyer
 

My two questions: Can A buyer simpley put 'return to sender' on a package and have it shipped back USPS with no additional postage?
Doesn't ebay require proof of return to force a refund?.
Is his 'bogus address' claim gonna cause me an issue?
Can he know issue a negative?


Back story:
Sold an item, size x (1 of 2 possible sizes, well know for this product). Buyer emails says he screwed up, ordered wrong size. I email return instructions to my real address. He follows up weeks later, says where is the refund. I say I haven't got did you follow the return instructions. He says No, I wrote 'Return to send" on the box and dropped it off with USPS after it was opened.

He then opens dispute, says 'not as described". I say get me the item, I will refund. Don't hear from today, he elevates the dispute to ebay and says my address is bogus and ebay instantly issues a refund with no proof he returned it.

Re: return issue with buyer
 

Have almost the exact same situation but it is over 30 days since I have heard from the buyer and now he is following up but I have received nothing and we are talking about $260 U.S. Not chump change! Never sent me tracking nor did I sign for anything. I also had forgotten that he opened a case in the very beginning for something else and the case is closed. I just wonder if the buyer can open another case?

Re: return issue with buyer
 

This is why I put my P.O. Box address on all my packages.

Re: return issue with buyer
 

With some USPS service 'return to sender" is prepaid and it can be done, but still depends on what type of shipping service you used.

eB does require proof of return, but sometime eB is just ok with buyer simply stating "oh, I returned it" and eB issue the refund.

Since it was escalated it will count against you.

Is your last question, "Can he NOW issue a negative?" then the answer is yes.

I wish I had better answers for you, but this is simply how eB conducts its business nowadays.