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Cancelling a transaction and feedback
 

Hi guys. Just wondering if you offer a customer a refund but he leaves you negative feedback because he's p'd off he had to pay postage (even though refund t&cs stated buyer pays postage) and you then go on to cancel the transaction by opening a case on ebay but the buyer doesnt respond.

Will the feedback he left be removed, can it be removed?

Re: Cancelling a transaction and feedback
 

Only way to remove feedback is to issue an unpaid item strike or have eBay remove it.

If he has already paid for it and you issued a refund a unpaid item strike cannot be issues.

If there was a fault with the item then I would refund the return postage costs, if they just changed their mind then its only fair they pay the return costs.

Re: Cancelling a transaction and feedback
 

He claimed item was fault. So I asked him to send it back.

He asked me to send him a new item and he would then return the item.

I refused to do this. When I received the item back it was fully working

Re: Cancelling a transaction and feedback
 

He is a thief

Re: Cancelling a transaction and feedback
 

Sometimes its better to simply pay for there return shipping costs even if it leaves you out of pocked, it is better than a neg or low DSR and you can make the money back again pretty fast.

Re: Cancelling a transaction and feedback
 

True say.

He was a scammer though. 0 feedback new user and also wants me to send a replacement out before he send me original.

But yeh should have given him the £8 postage