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Old 12-03-2013
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Default Cancelling a transaction and feedback

Hi guys. Just wondering if you offer a customer a refund but he leaves you negative feedback because he's p'd off he had to pay postage (even though refund t&cs stated buyer pays postage) and you then go on to cancel the transaction by opening a case on ebay but the buyer doesnt respond.

Will the feedback he left be removed, can it be removed?
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Old 12-03-2013
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Default Re: Cancelling a transaction and feedback

Only way to remove feedback is to issue an unpaid item strike or have eBay remove it.

If he has already paid for it and you issued a refund a unpaid item strike cannot be issues.

If there was a fault with the item then I would refund the return postage costs, if they just changed their mind then its only fair they pay the return costs.
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Old 12-03-2013
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Default Re: Cancelling a transaction and feedback

He claimed item was fault. So I asked him to send it back.

He asked me to send him a new item and he would then return the item.

I refused to do this. When I received the item back it was fully working
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Old 12-04-2013
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Default Re: Cancelling a transaction and feedback

He is a thief

Last edited by GreenBean; 12-04-2013 at 04:52 AM.
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Default Re: Cancelling a transaction and feedback

Sometimes its better to simply pay for there return shipping costs even if it leaves you out of pocked, it is better than a neg or low DSR and you can make the money back again pretty fast.
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Default Re: Cancelling a transaction and feedback

Quote:
Originally Posted by JamesNorth101 View Post
Sometimes its better to simply pay for there return shipping costs even if it leaves you out of pocked, it is better than a neg or low DSR and you can make the money back again pretty fast.
True say.

He was a scammer though. 0 feedback new user and also wants me to send a replacement out before he send me original.

But yeh should have given him the 8 postage
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