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Old 12-19-2013
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Default A Happy Story

Among the people rightfully complaining about buyers making fraudulent claims and otherwise scamming sellers, I thought I'd share this gem.

Back in early november, I'd sold a item to a guy in France. It was an older item, pretty bulky and rare, so valuable. It was over a 2kg weight limit so I had to send Express, which I'd put in the listing.

Fast forward a few days, the buyer receives it and gives me the story that he got charged customs (True enough it was a pretty absurd amount, more than half the value I declared) because the package was sent. Buyer said he wasn't happy, but I replied apologetically saying I couldn't really be held responsible for the customs charges.

He then sends me another message demanding I refund him the customs charges or he'd leave me negative feedback. I ignore this, report the message to ebay and leave it at that. Thankfully, he'd used ebay to send that threat so I could use it as proof of what he did. After a few days, presumably because I hadn't replied, I get an item not as described case opened against me and negative feedback. The feedback stated it came damaged and I refused to refund money, the case on paypal said the same. In the case, the buyer is requesting I part-refund the value of the customs charge. I refused this, and didn't offer anything at this point bar my side of the story copy+pasting eBay messages.

Anyway, at this point I give eBay a call. The woman, fair enough, was very helpful - she read through the stuff, looked as the messages and said she should remove the feedback. Said she couldn't do anything with the paypal case, but sure enough I had that neg removed and gave me phone numbers etc to get in touch with paypal. I phoned paypal afterwards, who say nothing but I need to wait as it's being looked at.

Almost a month later, Paypal finally decides that the item is to be returned to me, at the cost of the buyer. Fair enough, I'm thinking - I refund him the money when I get it back and he's lost out on both customs charges and what (at the cheapest) would be about 45 of postage charges. Even if he returns it at this stage, I've not exactly lost. However, I get another message from the buyer - "Please paypal me some money for the shipping, gift payment is ok." hahahaha, I think. I politely (maybe not politely, I don't know) refuse.

Then the buyer uploads a tracking number - of a domestic french parcel. Instantly, I check the number and phone Paypal. The rep there confirmed with me it was invalid, removed that from the case and said in accordance with their regulations I have to wait just a little bit and the case will be closed. Sure enough, nothing happens and I get my money back.

So all in all, I keep my money, buyer keeps item, I get negative feedback removed and block the buyer. Success story, I think.

Now I'm tempted to leave a positive feedback with something that'll hopefully get under his skin..."had some problems, worked them all out!" or the likes.
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JamesNorth101 (12-20-2013)
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Old 12-20-2013
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Default Re: A Happy Story

If you know your way around eBay / Paypal policies, you can nearly make the system work for you. That goes for any eBay Stealth account as well..
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Old 12-20-2013
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Default Re: A Happy Story

Great story.

Goes to show PP and EB can be reasonable
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Old 12-20-2013
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Default Re: A Happy Story

Way to get this clear JRaynor - congratulations
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Old 12-20-2013
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Default Re: A Happy Story

Good story, gives hope still

Thanks for sharing
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Old 12-20-2013
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Default Re: A Happy Story

Good end to what can be a complex issue. It is policy of ebay that the buyer not the seller is responsible for custom and duty charges anyway so your right to take your ground on this. Along with what the idiot buyer was trying to pull your integrity and standing firm won the day along with being in contact with eb/PP

well done!
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Old 12-20-2013
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Default Re: A Happy Story

Real nice to hear that paypal and ebay took your side and you won your case. Good story man
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Old 12-20-2013
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Default Re: A Happy Story

A rare win for the seller!

Kudos to you for not giving in and sticking to your guns.

Well done in keeping track of all messages and following through w/ phone calls.

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