A Happy Story - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 12-19-2013
JRaynor101's Avatar
Senior Member
 
Join Date: Oct 2013
Posts: 96
Thanks: 2
Thanked 16 Times in 14 Posts
Activity: 0%
Longevity: 48%
iTrader: (0)
Default A Happy Story

Among the people rightfully complaining about buyers making fraudulent claims and otherwise scamming sellers, I thought I'd share this gem.

Back in early november, I'd sold a item to a guy in France. It was an older item, pretty bulky and rare, so valuable. It was over a 2kg weight limit so I had to send Express, which I'd put in the listing.

Fast forward a few days, the buyer receives it and gives me the story that he got charged customs (True enough it was a pretty absurd amount, more than half the value I declared) because the package was sent. Buyer said he wasn't happy, but I replied apologetically saying I couldn't really be held responsible for the customs charges.

He then sends me another message demanding I refund him the customs charges or he'd leave me negative feedback. I ignore this, report the message to ebay and leave it at that. Thankfully, he'd used ebay to send that threat so I could use it as proof of what he did. After a few days, presumably because I hadn't replied, I get an item not as described case opened against me and negative feedback. The feedback stated it came damaged and I refused to refund money, the case on paypal said the same. In the case, the buyer is requesting I part-refund the value of the customs charge. I refused this, and didn't offer anything at this point bar my side of the story copy+pasting eBay messages.

Anyway, at this point I give eBay a call. The woman, fair enough, was very helpful - she read through the stuff, looked as the messages and said she should remove the feedback. Said she couldn't do anything with the paypal case, but sure enough I had that neg removed and gave me phone numbers etc to get in touch with paypal. I phoned paypal afterwards, who say nothing but I need to wait as it's being looked at.

Almost a month later, Paypal finally decides that the item is to be returned to me, at the cost of the buyer. Fair enough, I'm thinking - I refund him the money when I get it back and he's lost out on both customs charges and what (at the cheapest) would be about 45 of postage charges. Even if he returns it at this stage, I've not exactly lost. However, I get another message from the buyer - "Please paypal me some money for the shipping, gift payment is ok." hahahaha, I think. I politely (maybe not politely, I don't know) refuse.

Then the buyer uploads a tracking number - of a domestic french parcel. Instantly, I check the number and phone Paypal. The rep there confirmed with me it was invalid, removed that from the case and said in accordance with their regulations I have to wait just a little bit and the case will be closed. Sure enough, nothing happens and I get my money back.

So all in all, I keep my money, buyer keeps item, I get negative feedback removed and block the buyer. Success story, I think.

Now I'm tempted to leave a positive feedback with something that'll hopefully get under his skin..."had some problems, worked them all out!" or the likes.
Reply With Quote
The Following User Says Thank You to JRaynor101 For This Useful Post:
JamesNorth101 (12-20-2013)
The complete step-by-step guide to get back to selling today!

  #2  
Old 12-20-2013
Senior Member
 
Join Date: Oct 2011
Posts: 334
Thanks: 16
Thanked 37 Times in 32 Posts
Activity: 0%
Longevity: 64%
iTrader: (0)
Default Re: A Happy Story

If you know your way around eBay / Paypal policies, you can nearly make the system work for you. That goes for any eBay Stealth account as well..
Reply With Quote
  #3  
Old 12-20-2013
JamesNorth101's Avatar
Super Moderator
 
Join Date: Apr 2013
Posts: 17,936
Thanks: 1,667
Thanked 4,574 Times in 3,529 Posts
Activity: 78%
Longevity: 52%
iTrader: (395)
Default Re: A Happy Story

Great story.

Goes to show PP and EB can be reasonable
Reply With Quote
  #4  
Old 12-20-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 60,506
Thanks: 4,744
Thanked 7,329 Times in 6,683 Posts
Activity: 100%
Longevity: 78%
iTrader: (7)
Default Re: A Happy Story

Way to get this clear JRaynor - congratulations
Reply With Quote
  #5  
Old 12-20-2013
rama's Avatar
Banned
 
Join Date: May 2012
Posts: 588
Thanks: 9
Thanked 87 Times in 69 Posts
Activity: 0%
Longevity: 59%
iTrader: (69)
Send a message via Skype™ to rama
Default Re: A Happy Story

Good story, gives hope still

Thanks for sharing
Reply With Quote
  #6  
Old 12-20-2013
tmastermind's Avatar
Member
 
Join Date: Mar 2013
Posts: 415
Thanks: 49
Thanked 135 Times in 98 Posts
Activity: 17%
Longevity: 53%
iTrader: (0)
Default Re: A Happy Story

Good end to what can be a complex issue. It is policy of ebay that the buyer not the seller is responsible for custom and duty charges anyway so your right to take your ground on this. Along with what the idiot buyer was trying to pull your integrity and standing firm won the day along with being in contact with eb/PP

well done!
Reply With Quote
  #7  
Old 12-20-2013
Junior Member
 
Join Date: Jun 2013
Posts: 106
Thanks: 3
Thanked 17 Times in 13 Posts
Activity: 0%
Longevity: 51%
iTrader: (0)
Default Re: A Happy Story

Real nice to hear that paypal and ebay took your side and you won your case. Good story man
Reply With Quote
  #8  
Old 12-20-2013
An0nym0u$'s Avatar
Executive [VIP]
 
Join Date: Jul 2012
Posts: 1,297
Thanks: 411
Thanked 493 Times in 346 Posts
Activity: 0%
Longevity: 58%
iTrader: (2)
Default Re: A Happy Story

A rare win for the seller!

Kudos to you for not giving in and sticking to your guns.

Well done in keeping track of all messages and following through w/ phone calls.


Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Strange Paypal story & happy ending tree88 PayPal Talk 4 12-22-2012 11:12 AM
Happy to be here !! spandax Introductions 5 01-14-2012 06:05 AM
Happy to be here !! ginger06 Introductions 3 01-09-2012 07:49 AM
Happy Halloween Burning Everything Else 2 10-31-2009 07:18 PM
Happy Eid to all GREMLIN Everything Else 4 12-09-2008 05:35 PM


Aspkin Group

All times are GMT -5. The time now is 03:50 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts