DSR's are more important than actual feedback....NEXT TIME, offer full refund as long as he agrees to cancel the transaction, so you can get your fees back. As soon as he clicks the cancel button, he is froze out from leaving you any feedback. Works ever time for me.
Can I cancel if they have opened a case.? They never seem to email, they just open NAD cases.
The complete step-by-step guide to get back to selling today!