eBay Suspended & PayPal Limited Forums - issuing a refund when the buyer has not opened a case.

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- - issuing a refund when the buyer has not opened a case. (https://www.aspkin.com/forums/ebay-discussion/70294-issuing-refund-when-buyer-has-not-opened-case.html)

Mr2005

02-13-2014 10:49 PM

issuing a refund when the buyer has not opened a case.

How do issue a refund when the buyer has not opened a case. I am used to resolving it when the buyer opens a case.
in this case he did not.

do i go into the cancel the transaction in ebay then go to paypal and send a refund? I want to make sure I get my final value fee?

THanks in advance.

Grimmejaw

02-13-2014 10:57 PM

Re: issuing a refund when the buyer has not opened a case.

I usually jut log into paypal and issue a refund from there. Not sure if processing refund through ebay would be better.

JamesNorth101

02-14-2014 04:12 AM

Re: issuing a refund when the buyer has not opened a case.

Find there transaction in PayPal and use the 'Issue Refund' button.

It will then show as refunded in eBay as well.

You will then need to send a transaction cancellation request (which they will have to agee to) to get your FVF back

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