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Old 02-13-2014
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Default issuing a refund when the buyer has not opened a case.

How do issue a refund when the buyer has not opened a case. I am used to resolving it when the buyer opens a case.
in this case he did not.

do i go into the cancel the transaction in ebay then go to paypal and send a refund? I want to make sure I get my final value fee?


THanks in advance.
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Old 02-13-2014
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Default Re: issuing a refund when the buyer has not opened a case.

I usually jut log into paypal and issue a refund from there. Not sure if processing refund through ebay would be better.
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Old 02-14-2014
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Default Re: issuing a refund when the buyer has not opened a case.

Find there transaction in PayPal and use the 'Issue Refund' button.

It will then show as refunded in eBay as well.

You will then need to send a transaction cancellation request (which they will have to agee to) to get your FVF back
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