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  #1  
Old 03-13-2014
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Default Customer is not closing an open case

A customer opened a case for, "Item not received".

USPS tracking information show package moved and stopped. I still believe, this first item was received.

I shipped a replacement and now USPS show delivered, but customer is not closing case. I wanted to tell the customer to close the case. According to eBay, case is now awaiting customer's action.

What should I do?
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  #2  
Old 03-13-2014
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Default Re: Customer is not closing an open case

Let it ride. If you HAVE to, call eBay CS if the item is very expensive and show them you delivered.

Otherwise, let it close on its own
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Old 03-13-2014
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Default Re: Customer is not closing an open case

I usually send one very nice message. If no response then I let it sit and close on its own.

Buyers for some reason wont do their part when it comes to this but if it was the other way around they would be filling your inbox with messages.
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Old 03-13-2014
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Default Re: Customer is not closing an open case

Case will auto close in 30 days.
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