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No Returns/Exchanges yet ebay disagrees
 

On all my listings I have always selected No Returns/Exchanges on my listings. Now on all my listings it says buyer did not specify a return policy you are still covered under eBays Buyer protection policy. Another way eBay is trying to screw me over!!! All my listings they changed it to this even if I got back and try to edit them it shows that I selected the No Returns/Exchanges. WTF IS THEIR PROBLEM!!!!!!!!!

Having two buyers now want to return items saying Return Policy was not stated. What a bunch of SHYSTERS eBay is.

re: No Returns/Exchanges yet ebay disagrees
 

You have been here long enough to have known that eBay frowns upon no return.
And even IF you say no return, you know that eBay will still side with buyers and have them returned it to you.

you have ABSOLUTELY no say.

re: No Returns/Exchanges yet ebay disagrees
 

I think that is the default message when you choose "no returns accepted". Technically, if you do not take returns, there is no return policy. So eBay puts that so buyers are not scared away by thinking they are not protected. IMO

re: No Returns/Exchanges yet ebay disagrees
 

This is new to me. Because in the past it always said. No Returns/Exchanges. Then all the stuff about still protected by Buyer Protection if not as described etc. I am calling up eBay later to bitch at them. This is big time B.S.

I disagree. If you select No Returns/Exchanges that is your Policy.

So messed up. eBay has a big fit a few years ago you need to select a return policy. Then now you select one and they go all shyster like this. WTF.

re: No Returns/Exchanges yet ebay disagrees
 

I noticed it also on my stealths that I have no returns for. It was a new listing and not a re-list. So I know I selected no returns, but then saw the same thing you did. Thats why I assume what I said above.

re: No Returns/Exchanges yet ebay disagrees
 

Yea, all my listings. Even if I got back and edit them it says that I have selected No Returns/Exchanges but eBay has defaulted it to the other message.

I understand what you are saying. Just B.S how eBay is doing this bait and switch thing.

They do the same thing with by selecting Priority Mail. They tell buyers it is an expedited service. Then gives them an estimated delivery date. God knows how many times I had buyers complain during the Holidays about items being a day late because of weather or just traffic etc. Even though I ship out daily. So I changed all my listings to Standard Shipping.

Ridiculous what they are doing.

re: No Returns/Exchanges yet ebay disagrees
 

you might as well say returns accepted because it doesnt matter, their site and they can force your hand. no returns is a nice thought but never gonna happen with a disgruntled buyer and cases

re: No Returns/Exchanges yet ebay disagrees
 

@vogeltron - sadly - even if you state No return policy...eB doesnt recognize this and allows for returns - it's a sh*tty part of the platform.

It is a BAIT AND SWITCH - useless tab

re: No Returns/Exchanges yet ebay disagrees
 

I know you the buyer can still force your hand. But it is much easier to dictate your terms with them when you have a no return policy. You can say I am making an exception. You are responsible for return shipping, original shipping won't be refunded. This is such B.S.

re: No Returns/Exchanges yet ebay disagrees
 

always have to accept returns as protects buyer against item not as desribed

re: No Returns/Exchanges yet ebay disagrees
 

op......what are you selling.

re: No Returns/Exchanges yet ebay disagrees
 

I was reading about this on seller central recently. A number of sellers were complaining about it, including the fact that listings for items already sold had been altered retrospectively!

One seller remarked that since the contract has already been made between buyer and seller for Ebay to alter it retrospectively was a violation of CA law.

re: No Returns/Exchanges yet ebay disagrees
 

What he said ^^^^^^^ had a eb allow it at over 50 days and used now! Oh well, live and accept it's part of the game.

re: No Returns/Exchanges yet ebay disagrees
 

The items that I normally have No Return/Exchange policy are clothing items.

Most my problems come from people who don't read. Then they try to say the sizing was wrong and blame me. So I started including measurements on every item. Lots of pics and always say please compare to something you own before purchasing. That has mostly rid that problem. But you still get those few buyers that try to push it. Having eBay change that from not saying No Returns/Exchanges is not good. I would rather lose out on sales than deal with people who buy items knowing they are likely to return them.

I don't do returns/exchanges on clothing because half the time they come back with the tags missing. Factory bags missing. I have gotten a few back that smell like Cigarettes a couple like Marijuana. So a few years ago I decided that is it. I am going with a No Return/No Exchanges of course unless there is some kind of defect or issue on my end.

re: No Returns/Exchanges yet ebay disagrees
 

I have an open returns policy whereby any item may be returned for any reason so long as:-

#1 item is in same condition as sent

#2 buyer notifies me by email or internal message within 7 business days.

#3 buyer uses tracked shipping

However return shipping is down to the buyer and I dont refund original shipping unless the reason for return is DIRECTLY due to my error - such as I substantially mid-described or sent a wrong item.

As most of my business is international I get very few returns. My buyers (mostly in USA) get a nasty shock when they get to the post office and find out how much it will cost them for return tracked shipping. So I hear no more about it.

In fact the only returns Ive had was when the buyer changed their mind while the package was still in transit or it came too late for their special event. In that case I tell them to refuse delivery so they dont have to pay for its return.

However I dont refund until I get the item back.

So offering an open return policy can, in fact, mean that you do get very few returns,

re: No Returns/Exchanges yet ebay disagrees
 

They shouldn't even have that option, I feel like it's ⊗⊗⊗⊗, the buyer can do whatever they want, eBay Is so animate now about that 100% money back guarantee, that it makes no sense when we create the listings to even have to specify returns

No Matter what we put in that box, if a buyer does not,want the order for any reason we know that they will end up getting there money back and quite possibly even keeping the item

I have received empty boxes in the mail on returns before, and as soon as the tracking says delivered the funds are sent over and before that they are held

So as far as return policy the seller has no say, it may act as a deterrent for some honest buyers out there , but when a buyer is angry and wants a return whether they are in the wrong or not , they open eBay cases , paypal cases , basically cause world war 3 and of course the seller is always left with nothing

re: No Returns/Exchanges yet ebay disagrees
 

eB really needs a return policy geared to categories...i mean clothing wth...refunds allowed on clothing that has been tried and worn...dangerous hygiene issues.

re: No Returns/Exchanges yet ebay disagrees
 

I believe there's actually a law that says you can't return Clothes , wigs and things like that due to hygiene, however that doesn't stop eBay from doing what they want to do
until they get sued for this one day.

re: No Returns/Exchanges yet ebay disagrees
 

Surely you jest. Being sued (hundreds perhaps thousands of times already) hasn`t deterred them in the least. Especially as long as they have a puppet governor at the helm.

re: No Returns/Exchanges yet ebay disagrees
 

I totally agree with you. If eBay is not going to honor the store policies sellers create why even have them? If they are going to override the sellers return policies they need to x that feature out, because at the end if the day it's ignored anyway.

Re: No Returns/Exchanges yet ebay disagrees
 

WTFudge have you been for the past year?

Numerous posts around where ebay has sided with buyers DESPITE sellers saying no returns.

Not new. Other sellers have had their faces kicked by ebay ( Because of buyers) and been penalised with rulings against them.
There are posts here saying do not expect ebay to pay any attention to your refund policy...

Re: No Returns/Exchanges yet ebay disagrees
 

I am shocked that so many of you say no returns. Everyone knows buyers effectively have a 45 day guarentee with anything they buy.

In the uk atleast you have the distance selling regulations where anything can be returned for any reason in x amount of days.

Iit can be annoying excepting returns when you get excuses, but you have to consider the cost of returns when pricing your items. Atleast, thats what I consider good ractice.

Re: No Returns/Exchanges yet ebay disagrees
 

It has been longer than that. But at least before when I put no returns/exchanges on eBay. That is actually the info they gave the buyer.

Now, you put that in and they give this B.S. Seller did not specify a return policy. I know eBay caters to the buyer. I have been around eBay for almost 10 years now. But then to have eBay demand you specify a return policy then if you give them the one they don't like the switch it up on you.

I understand the buyer who don't care and is going to complain and press the issue anyways. I don't need eBay screwing me over by not showing the potential buyers my real return policy and creating confusion. That is my issue.

Re: No Returns/Exchanges yet ebay disagrees
 

I sell closeout as is items. Would have to raise prices 20-30% to cover this nonsense. What I hate is buyers want to buy my item knowing I say sold as is and sale is final. They they decide they don't want it or whatever and want to change the rules to what most other sellers offer. I always tell them. Then why didn't you buy from them? They always say you where cheaper. Then I say no **** it is because of the business model I have and clearly told you when you purchased.

Re: No Returns/Exchanges yet ebay disagrees
 

I understand that completely, I also feel that whatever you stipulate as your return policy should stand no matter what.

If buyers don't like it, they don't have to buy from you. It should be that simple.

However, we all know thats not the case, its ebays game so we must follow their rules.

Re: No Returns/Exchanges yet ebay disagrees
 

Back to my Original Post. This is why I am so upset. Is you choose in when you list your item in eBay's return policy setting. No Return/No Exchanges.

Then when the item posts the go around and ignore in and have your return policy say it was not listed by the seller. That is complete crap.

I know eBay does not like the No Return Policy. But don't pull this bait and switch nonsense. If you want to force people to accept returns etc. Then grow some balls and come clean to your sellers and admit to it.

Re: No Returns/Exchanges yet ebay disagrees
 

Well said. You should always offer returns but even if you don't ebay offers them in your behalf.

Re: No Returns/Exchanges yet ebay disagrees
 

That's what I was trying to say. If they are going to overrule the sellers return policy why not just openly create a universal return policy. Why give sellers the illusion they have control over that aspect of their business when in reality they don't.

Re: No Returns/Exchanges yet ebay disagrees
 

Buyers always like to see this - true, it's just annoying that the no return policy has no effect.

Re: No Returns/Exchanges yet ebay disagrees
 

I do the same thing in the USA (except that I have a 30 day return policy). I have very few returns, less than 1%. Of course, this also depends on what you are selling - some items will generate more returns than others.

Re: No Returns/Exchanges yet ebay disagrees
 

Not only buyers can request a return of the item for 'item not as described', but according to the new policy this will count towards the 'defect rate', taking effect in 20 August this year.

So, now eBay is trying to say that, it's the seller's fault that the buyer did not read/understand the description.
:smash:

Re: No Returns/Exchanges yet ebay disagrees
 

Longer if they want to call in to PP/eb :(

Re: No Returns/Exchanges yet ebay disagrees
 

Yea, I second that....this is NOT new news....I always laugh to myself when i see a seller

that states no returns...I wonder, do they believe in the easter bunny too? I agree, it's ridiculous for ebay to even give you the option, since they rule with an iron fist. However, I do

believe that SOME buyers might be worried about bidding on a "no returns item"...so you might as well tell 'em you accept returns, so you might pick up some sales from the "nervous nellies".

Re: No Returns/Exchanges yet ebay disagrees
 

I have buyers opening cases as 'item not as described' when the item is exactly as described just to return the item. I add multiple photos of the item and have accurate measurements listed.

#1 scenario: purchased a jacket and states it's the incorrect size and the measurements are wrong. Ebay tells her to return the item for a full refund. Item comes back damaged. Is there anything I can do? Ebay can only do 3 things for me. Credit FVF, remove the strike on my account for lost case and report her.

#2 scenario: Buyer claims purchased bag is a ⊗⊗⊗⊗ when it's not and that the company doesn't sell the size purchased. She though the bag was going to be bigger however measurements are listed. Buyer fails to read and now the item is on the way back to me for a full refund.

How is it that buyers neglect to read descriptions properly and they get to return the item? I'm out of pocket both times now for shipping and it's not cheap sending overseas. Really unhappy with this.

Re: No Returns/Exchanges yet ebay disagrees
 

That's going to be the last thing to worry about when the new policy applies from August. All returns of item not as described will be counted as defect. And you can get suspended for having a high defect rate.

Re: No Returns/Exchanges yet ebay disagrees
 

How can you not accept returns when it's the buyers fault for not reading the description? They end up opening a 'not as described' case when the item is exactly as described so that they can return the item for a full refund. I'm so sick of this.

Re: No Returns/Exchanges yet ebay disagrees
 

Listing are accurately described. Measurements are accurate with loads of photos of the item. I don't know what else to do to accurately describe items when the buyer fails to read measurements. It's so damn hard to sell on EB these days.