Cash on collection question
hi all, so i have listed a few items for pickup recently, only larger bulky items that would be a pain to post. The items have sold but despite the listing saying via ebay its collection only, i have people far away buying the item and paying via paypal even though it states in my listing that i will only accept cash on collection and its only for collection.
So the buyer then asks can i cancel the transaction. To me this is fine however i then require my final value fees back so i send him a cancel the transaction form stating buyer has bought by mistake. had 2 of these recently. Just checked my DSR and the new Defect rate and both now show as a Defect.
Suppose my question is are others having this trouble, also i am a little worried when i sell an item like i just have and ask for cash on collection however the buyer has paid via paypal again if i refund and ask for cash on collection this is likely to go against me as a defect.
I know that if a buyer picks my item up then a month later opens a case saying not recieved it i will not have a leg to stand on when he takes my money and has already had the item a month ago from picking it up.
Again what do fellow members here do in this instance.
hope people can answer my queries as im at a loss here.
cheers
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