Forum

What do you guys do when buyers state?
 

That they did not receive the item, or the box came empty. Even if you have signature conformation tracking, Ebay gives the money back to the buyer. Does seller protection come in then and both parties get there money?

Re: What do you guys do when buyers state?
 

Make a claim though the postal service you used if buyer claims box was empty. There are a few threads about showing examples of what sellers have done in the past if buyers try this scam.

If buyer claims item did not arrive provide eBay/PayPal with tracking information showing delivery.

Re: What do you guys do when buyers state?
 

Yes, but the empty box is interesting, from my knowledge ebay always side with the buyer.
But, question about claims, do they ask for Proof of the purchase of the item, like an invoice for example.

Re: What do you guys do when buyers state?
 

lol "seller protection". I've had buyers tell me they didn't get the item, even though the tracking number shows it arrived. It's best to insure every package that is worth your money. e b and a z will side with the buyer, at least in my experience.

Re: What do you guys do when buyers state?
 

Wow, isn't that the whole point of seller protection? Aren't you covered if you send via signature conformation. I though they would refund the buyer and seller.

Re: What do you guys do when buyers state?
 

I would show eBay the receipt showing the weight etc..

Re: What do you guys do when buyers state?
 

Seller protection is just words to give new sellers a false sense of security when selling an item

Never rely on eBay/ paypal for insurance on your item

If it's something that is valuable than seek proper insurance outside of eBay

Re: What do you guys do when buyers state?
 

Topic has been discusses in detail here this year, multiple times already. Search for it and you will see step by step instructions.

Re: What do you guys do when buyers state?
 

Smoke and mirrors move by eB...if you think about it and see other posts...

Re: What do you guys do when buyers state?
 

Very true. If you have an old established account with good feedback DSRs etc. eBay will probably side in your favor. If you have a newer unestablished account. You are at the mercy. By established account I mean at-least 500 selling feedback. Preferably 1000.