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Buyer claimed he has received an empty envelope
 

Hi Everyone

Buyer sent me a message claiming he has received an empty envelope and threaten to leave negative if we dont resolve this issue by asap.

We do have postage recieipt with proof of package weight.
Have you guys encountered this before.
What did you do?

Re: Buyer claimed he has received an empty envelope
 

hi ,i had this before. and i had to send another one to the buyer. sometimes if it`s not well sealed, the item comes out of the packaging and Royal mail don`t know where to send it. after that i make sure all my envelopes are sealed with selatape and send recorded delivery. :)

Re: Buyer claimed he has received an empty envelope
 

Call their bluff, tell them you will be filing an investigation with their postal office (if outside your Country) and let them know that whoever stole the item will be prosecuted for mail theft or something.

Re: Buyer claimed he has received an empty envelope
 

Nothing new, many here reported buyers tell them they received a box with nothing it and demand a refund.

They are NOT allowed to threaten you with a negative.

Re: Buyer claimed he has received an empty envelope
 

Report him to ebay if he threatens negative if no refund.

3 years ago I had this experience, I tried to google that guy out using his email and he's a scammer for many times and someone even made a website to talk about how he cheats people, so I send that to him and he closed the case and just gone.

Re: Buyer claimed he has received an empty envelope
 

Communication is key OP. Threatening with a negative is against eB policy as well

Re: Buyer claimed he has received an empty envelope
 

They are NOT allowed to threaten you with a negative.

This is GREAT, run to eBay asap and report this.

Re: Buyer claimed he has received an empty envelope
 

Thats right OP, feedback extortion is very much frowned upon by EB

Re: Buyer claimed he has received an empty envelope
 

I disagree, ebay won't do anything here...that "threat" is just a demand to get what they paid for ( they may or may not have got it). Let us know if anything becomes of it, but my guess, unless you cave in, you're gonna get stuck with a non removable neg. Good luck!

Re: Buyer claimed he has received an empty envelope
 

That is the route I would take.

Re: Buyer claimed he has received an empty envelope
 

No Poker, I have reported this and had negatives that were not warranted removed because they of the feedback threats.

Re: Buyer claimed he has received an empty envelope
 

His account got shutdown too?

Re: Buyer claimed he has received an empty envelope
 

15k accounts were canned in one month.

Most were sellers but some had to be buyers.

Re: Buyer claimed he has received an empty envelope
 

SandyD what do you mean 15,000 accounts were banned?

Re: Buyer claimed he has received an empty envelope
 

Oh, yes, I agree some feedback threats can get you in big trouble, and I've had a few negs removed that were left for me.....but if this buyer worded it correctly, I don't think he'll get in trouble, because of them not getting the item.....If it was me, I'd say " Look, the envelope you sent was not properly sealed and it arrived with nothing inside. I don't want to leave you bad feedback, but if I paid for something and don't get it, I'll be forced to".

No way do I believe they will do anything about that, from my experience.

Re: Buyer claimed he has received an empty envelope
 

Send drugs to their house and call the cops after you get a delivery confirmation. Then they will be in jail for possession and wont be able to leave negative feedback.

This is how I resolve situations like this. 100% positive feedback ;)

Re: Buyer claimed he has received an empty envelope
 

Thanks for the advice.
I followed your words and the buyer went slient.

Re: Buyer claimed he has received an empty envelope
 

Good. Always be professional in defending your account.

:thumb:

Re: Buyer claimed he has received an empty envelope
 

Muffin_Man is baking

Re: Buyer claimed he has received an empty envelope
 

Lol I thought I was the only one that saw that :heh:

Re: Buyer claimed he has received an empty envelope
 

I didn't report him to eBay until another seller from China messaged me to ask if I had a case about 'open envelope'.
That seller is another victim as he lost the PayPal case.
So he was contacting every seller who sold items to the scammer.

Eventually enough sellers report him and his account got removed.

Re: Buyer claimed he has received an empty envelope
 

Sadly these buyers come back...always a chore - easy to make a new buyer account ffs