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  #1  
Old 07-18-2014
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Default Buyer claimed he has received an empty envelope

Hi Everyone

Buyer sent me a message claiming he has received an empty envelope and threaten to leave negative if we dont resolve this issue by asap.

We do have postage recieipt with proof of package weight.
Have you guys encountered this before.
What did you do?
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  #2  
Old 07-18-2014
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Default Re: Buyer claimed he has received an empty envelope

hi ,i had this before. and i had to send another one to the buyer. sometimes if it`s not well sealed, the item comes out of the packaging and Royal mail don`t know where to send it. after that i make sure all my envelopes are sealed with selatape and send recorded delivery.
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Old 07-18-2014
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Default Re: Buyer claimed he has received an empty envelope

Call their bluff, tell them you will be filing an investigation with their postal office (if outside your Country) and let them know that whoever stole the item will be prosecuted for mail theft or something.
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Old 07-18-2014
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Default Re: Buyer claimed he has received an empty envelope

Nothing new, many here reported buyers tell them they received a box with nothing it and demand a refund.

They are NOT allowed to threaten you with a negative.
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Old 07-18-2014
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Default Re: Buyer claimed he has received an empty envelope

Report him to ebay if he threatens negative if no refund.

3 years ago I had this experience, I tried to google that guy out using his email and he's a scammer for many times and someone even made a website to talk about how he cheats people, so I send that to him and he closed the case and just gone.
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  #6  
Old 07-18-2014
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Default Re: Buyer claimed he has received an empty envelope

Communication is key OP. Threatening with a negative is against eB policy as well
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Old 07-18-2014
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Default Re: Buyer claimed he has received an empty envelope

They are NOT allowed to threaten you with a negative.

This is GREAT, run to eBay asap and report this.
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Old 07-18-2014
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Default Re: Buyer claimed he has received an empty envelope

Quote:
Originally Posted by Sandy D View Post
Nothing new, many here reported buyers tell them they received a box with nothing it and demand a refund.

They are NOT allowed to threaten you with a negative.
Thats right OP, feedback extortion is very much frowned upon by EB
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  #9  
Old 07-19-2014
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Default Re: Buyer claimed he has received an empty envelope

I disagree, ebay won't do anything here...that "threat" is just a demand to get what they paid for ( they may or may not have got it). Let us know if anything becomes of it, but my guess, unless you cave in, you're gonna get stuck with a non removable neg. Good luck!
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Old 07-19-2014
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Default Re: Buyer claimed he has received an empty envelope

Quote:
Originally Posted by bjammin View Post
Thats right OP, feedback extortion is very much frowned upon by EB
That is the route I would take.
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Old 07-19-2014
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Default Re: Buyer claimed he has received an empty envelope

Quote:
Originally Posted by pokerpro View Post
I disagree, ebay won't do anything here...that "threat" is just a demand to get what they paid for ( they may or may not have got it). Let us know if anything becomes of it, but my guess, unless you cave in, you're gonna get stuck with a non removable neg. Good luck!
No Poker, I have reported this and had negatives that were not warranted removed because they of the feedback threats.
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  #12  
Old 07-19-2014
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Default Re: Buyer claimed he has received an empty envelope

Quote:
Originally Posted by invince View Post
Report him to ebay if he threatens negative if no refund.

3 years ago I had this experience, I tried to google that guy out using his email and he's a scammer for many times and someone even made a website to talk about how he cheats people, so I send that to him and he closed the case and just gone.
His account got shutdown too?
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Old 07-19-2014
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Default Re: Buyer claimed he has received an empty envelope

15k accounts were canned in one month.

Most were sellers but some had to be buyers.
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Old 07-19-2014
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Default Re: Buyer claimed he has received an empty envelope

SandyD what do you mean 15,000 accounts were banned?
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Old 07-20-2014
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Default Re: Buyer claimed he has received an empty envelope

Oh, yes, I agree some feedback threats can get you in big trouble, and I've had a few negs removed that were left for me.....but if this buyer worded it correctly, I don't think he'll get in trouble, because of them not getting the item.....If it was me, I'd say " Look, the envelope you sent was not properly sealed and it arrived with nothing inside. I don't want to leave you bad feedback, but if I paid for something and don't get it, I'll be forced to".

No way do I believe they will do anything about that, from my experience.
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Old 07-20-2014
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Default Re: Buyer claimed he has received an empty envelope

Send drugs to their house and call the cops after you get a delivery confirmation. Then they will be in jail for possession and wont be able to leave negative feedback.

This is how I resolve situations like this. 100% positive feedback
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  #17  
Old 07-25-2014
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Default Re: Buyer claimed he has received an empty envelope

Quote:
Originally Posted by MM78 View Post
Call their bluff, tell them you will be filing an investigation with their postal office (if outside your Country) and let them know that whoever stole the item will be prosecuted for mail theft or something.
Thanks for the advice.
I followed your words and the buyer went slient.
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  #18  
Old 07-25-2014
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Default Re: Buyer claimed he has received an empty envelope

Good. Always be professional in defending your account.

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  #19  
Old 07-25-2014
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Default Re: Buyer claimed he has received an empty envelope

Quote:
Originally Posted by Muffin_Man View Post
Send drugs to their house and call the cops after you get a delivery confirmation. Then they will be in jail for possession and wont be able to leave negative feedback.

This is how I resolve situations like this. 100% positive feedback
Muffin_Man is baking
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  #20  
Old 07-25-2014
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Default Re: Buyer claimed he has received an empty envelope

Quote:
Originally Posted by rsot View Post
Muffin_Man is baking
Lol I thought I was the only one that saw that
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  #21  
Old 07-28-2014
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Default Re: Buyer claimed he has received an empty envelope

Quote:
Originally Posted by rsot View Post
His account got shutdown too?
I didn't report him to eBay until another seller from China messaged me to ask if I had a case about 'open envelope'.
That seller is another victim as he lost the PayPal case.
So he was contacting every seller who sold items to the scammer.

Eventually enough sellers report him and his account got removed.
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  #22  
Old 07-28-2014
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Default Re: Buyer claimed he has received an empty envelope

Sadly these buyers come back...always a chore - easy to make a new buyer account ffs
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