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I need your suggestions please...
 

Good morning everyone. I sold a shoe that has a 14 day return policy, customer contacted me on the 19th day after delivery with the message below. I don't know what to do? Please advise
"Hi member I wore these beautiful shoes for the first time last nite and there is a structure issue with these shoes the platform on the bottom is uneven with heel and when you walk the heel goes under shoe, which makes it impossible to walk in them, with that said I may have to return these shoes 250.00 is a lot to pay for shoes I cannot walk in. Please advise"

Re: I need your suggestions please...
 

I would suggest letting him return them for a full refund. If not he could possible open a case and force the return.

Re: I need your suggestions please...
 

It's the unfortunate side of doing business. Buyers can do a "buy and try" and then return items that were previously brand new under eBay's Buyer Protection Policy.

You can try to instill a restocking fee for returning the item in Used condition. That may backfire though.


You can write something like this...

I find that when I offer the partial refund option, buyers like that you are willing to work with them (and a majority of my buyers choose partial refunds).

And this person's heel issue might magically go away if they are saving some $$$ in the process. :argue:

Re: I need your suggestions please...
 

very good advice ^

Re: I need your suggestions please...
 

This summer has been brutal for customers wanting to beat me up for discounts. Customer said my item that was BNIB and wrapped had wear & blah, blah, blah that was BS. They requested a discount. No choice but to comply as in my experience eb sides with buyer 80% of the time.

Re: I need your suggestions please...
 

The buyer sounds legit, and you should refund the buyer after they ship it back. Honestly, if the shoes are defective, then they really shouldn't have to be burdened with with restocking fees, return shipping, and so on.

Re: I need your suggestions please...
 

refund move on

Re: I need your suggestions please...
 

They are going to get the money back no matter, so save yourself a case opened, and probably a neg, and just refund them asap....then you won't get either, and you can go on to the next deal.

Re: I need your suggestions please...
 

just give them a refund its not worth it to lose an acc over a sale.

Re: I need your suggestions please...
 

Should comply qad - hopefully shoes are returned in good order...prepare for the worst :( just saying

Re: I need your suggestions please...
 

Do a refund.

Get a better supplier and check your stock thoroughly next round.

:juggle:

Re: I need your suggestions please...
 

Thanks everyone. I have agreed to refund her once I receive the shoe. Thank you everyone for the advice and help.