just_smile | 09-28-2014 03:49 AM | Re: eBay issue £500 refund before buyer returns item Did they take the funds from you or was it a courtesy refund out of ebays packet?
If it was your funds, Ring them up. Tell them you have not received it back and no tracking details have been added as per ebay rules. pray you get through to dublin and not manilla.
In these situations ebay sometimes reverses the payment or provides a courtesy refund to you. But for £500 i'd expect them to reverse the payment and place it back on hold.
I realise this doesn't help you now, but next time don't let it get so far as being esculated. Tis better to accept that ebay lets buyers open cases for 30 days so you have to accept returns within those 30 days. 14 day returns in your t&c means diddly squat in reality. |