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-   -   eBay issue £500 refund before buyer returns item (https://www.aspkin.com/forums/ebay-discussion/77860-ebay-issue-500-refund-before-buyer-returns-item.html)

Dazzler87 09-28-2014 03:00 AM

eBay issue £500 refund before buyer returns item
 
A case was opened by buyer as the product they bought wasn't what they expected. Even though it was fully working and accurately described and that they had been using it for over a month, well past my returns policy of 14 days.

I refused a return, as usual case gets escalated and ebay decide in buyers favour and say they have asked the buyer to return the item within 14 days for a full refund. 3 days later buyer has not attempted to return yet or uploaded tracking information. this morning ebay closed the case and give them a full refund.

What's that all about? surely that's against the law. can anyone offer any advice please before I call them up tomorrow. Thanks

just_smile 09-28-2014 03:49 AM

Re: eBay issue £500 refund before buyer returns item
 
Did they take the funds from you or was it a courtesy refund out of ebays packet?

If it was your funds, Ring them up. Tell them you have not received it back and no tracking details have been added as per ebay rules. pray you get through to dublin and not manilla.

In these situations ebay sometimes reverses the payment or provides a courtesy refund to you. But for £500 i'd expect them to reverse the payment and place it back on hold.

I realise this doesn't help you now, but next time don't let it get so far as being esculated. Tis better to accept that ebay lets buyers open cases for 30 days so you have to accept returns within those 30 days. 14 day returns in your t&c means diddly squat in reality.

Dazzler87 09-28-2014 03:56 AM

Re: eBay issue £500 refund before buyer returns item
 
Yes they closed the case and took funds from my paypal account this morning. After deciding a few days ago that the buyer is to return within 14 days for a full refund.

So how long do buyers have to open a case for item not as described 30days?

GreenBean 09-28-2014 04:09 AM

Re: eBay issue £500 refund before buyer returns item
 
What's happening with your listings that you have another hassle?

Is this the same category as last time?

:spy:

Dazzler87 09-28-2014 04:18 AM

Re: eBay issue £500 refund before buyer returns item
 
Quote:

Originally Posted by GreenBean (Post 592372)
What's happening with your listings that you have another hassle?

Is this the same category as last time?

:spy:

Yes same category, sold loads in this catagory with no problems then all of a sudden buyers are wanting to return stuff for stupid reasons. everytime it's a buyer with zero feedback and there account is a Lithuania one but with uk address. Think I've been targeted to be honest. I've reported it to eBay but nothing's happened. just having to check the persons account now each sale i make and any account that looks similar to these or has zero feedback item isn't getting sent.

GreenBean 09-28-2014 04:39 AM

Re: eBay issue £500 refund before buyer returns item
 
Oh man.

Sounds like a scam here. Was this the situation here?

Gamefreak 09-28-2014 08:12 PM

Re: eBay issue £500 refund before buyer returns item
 
block 0 feedback buyers and put minimum of 10 feedback is required in your listing to prevent issues otherwise you refund.

yankee 09-28-2014 08:21 PM

Re: eBay issue £500 refund before buyer returns item
 
Quote:

Originally Posted by Gamefreak (Post 592653)
block 0 feedback buyers and put minimum of 10 feedback is required in your listing to prevent issues otherwise you refund.

You can still do this in UK?

Bunneh 09-28-2014 08:39 PM

Re: eBay issue £500 refund before buyer returns item
 
Quote:

Originally Posted by yankee (Post 592656)
You can still do this in UK?

no :boink:

yankee 09-28-2014 08:41 PM

Re: eBay issue £500 refund before buyer returns item
 
Quote:

Originally Posted by Bunneh (Post 592661)
no :boink:

It has been many years since we could block buyers based on 0+ feedback scores. only negative feedback for at least five years. You can control how fast a buyer can buy additional items.

rsot 09-28-2014 09:20 PM

Re: eBay issue £500 refund before buyer returns item
 
Quote:

Originally Posted by yankee (Post 592663)
It has been many years since we could block buyers based on 0+ feedback scores. only negative feedback for at least five years. You can control how fast a buyer can buy additional items.

Also can check towards the end of the auction to cancel bids/block bidders for high end items

yankee 09-28-2014 09:36 PM

Re: eBay issue £500 refund before buyer returns item
 
Quote:

Originally Posted by rsot (Post 592680)
Also can check towards the end of the auction to cancel bids/block bidders for high end items

Wish I did this five minutes ago. NH state rep candidate won a bid for $800.00 and wants to drive three hours to me to pick it up in person compared to paying $25.00 in shipping. Makes no sense to me at all and he already sent me two emails with his political campaign for donations, lol at least he is conservative and on the "right" side, haha

GreenBean 09-28-2014 11:09 PM

Re: eBay issue £500 refund before buyer returns item
 
Quote:

Originally Posted by rsot (Post 592680)
Also can check towards the end of the auction to cancel bids/block bidders for high end items

And lose a sale?

:doh:


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