Same thing happened to me recently. I mostly use the same secret info so i don't forget, but this particular account i had put something different. After the 4th time it gave me a message like "you have used all you attempts please contact live support" I dug through the 3 full notebooks of accounts i have and found the correct answer. I was still logged in, so now I was trying to find away of putting it in without contacting live support. I think i went through ebay motors or tried to relist an item and it gave me another chance to confirm my identity by phone and i had to answer the secret question to change the number. If all else fails, change the info in your contact info, you have the account password so you should be able to do that.
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