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Canceling transactions?
 

I have a Buy it now listing with over 400 purchases. When I need to give a someone a refund it takes me forever to find the transaction with ebays new current set up.

is there an easier way to do this?

Whats bogus is if I have a buyer who bought more then 1 item from me, I cant cancel any of them without refunding their whole purchase. What a crock of ****!

Re: Canceling transactions?
 

It is a pain in the butt to say the least.

The only thing I find that helps is if I press ctrl + F in ebay , put their name in the box and then go to 'find all transactions' in paypal and do the same with their user name or email.

I usually restrict how many items people can buy so I can avoid that multiple purchase stuff.

Re: Canceling transactions?
 

if you go through ebay, does it automatically cancel the transaction with ebay to get fees refunded or do I still need to go through ebay for that?

Re: Canceling transactions?
 

Killed by Ebay, do not cancel any transaction. It will be count against your seller performances. If buyer want a refund or you want to issue a refund.

Click on the item's link under the buyer message you receive.
then go to "view paypal transaction" copy buyer email address
send money to buyer via email address- Do not click on refund and send money

This is the way I'm have been issuing refunds and it works just fine. It should be o.k..

Re: Canceling transactions?
 

where does it count for seller performance?

Ive cancelled many transactions recently and my transactions you cancelled metric still says 0.

Re: Canceling transactions?
 

It only depends on how you cancel it. Don't listen to that post above... its completey incorrect. :nono:

If you cancel it because the buyers address is incorrect or they asked to cancel it never counts against you. :thumb:

Re: Canceling transactions?
 

Also the refund will only count if the buyer opens a case for a refund, I had buyers that didn't read the description and were questioning the item, I would point it out in the description but issue a full refund by following the link in the email and going to the paypal transaction and issue a refund and I never received a defect this way.

It wasn't a case opened just a message from the buyer, and since it was a dollar store item a lot of times I'll just refund it and tell them to keep the item, I'm not arguing over a dollar item and risking a stupid defect , and when I do this they are always happy and leave a nice positive

So refunding this way does not leave defects, I did one yesterday and another a couple weeks ago on accounts with 0 defects or just one so Id of noticed if there was another

Re: Canceling transactions?
 

I sometimes just check peoples feedback especially the people with alot of feedback but have bad percentage. I find it amazing how some people are so stubborn and would rather take a negative in feedback than just give someone a dollar store item...

I mean if you really think about it, its pointless. The whole point of you selling it is to get GOOD feedback haha. :doh:

Re: Canceling transactions?
 

If the PP shipping address is unconfirmed/incorrect or you cancel it e/o buyer cancellation request, then it does count against you.. Three month a go, I cancel two transactions w/o notifying buyer, and it was counted against me..:mad2:..

Re: Canceling transactions?
 

have you tried a buyer cancellation? those typically don't affect you

Re: Canceling transactions?
 

Sorry but you should have contacted eBay then. It doesn't count as a defect, you saying it does spreads falso info. :doh:

Read their policy, it clearly states the contrary.