Canceling transactions?

[Killed by Ebay]

I have a Buy it now listing with over 400 purchases. When I need to give a someone a refund it takes me forever to find the transaction with ebays new current set up.

is there an easier way to do this?

Whats bogus is if I have a buyer who bought more then 1 item from me, I cant cancel any of them without refunding their whole purchase. What a crock of ****!

[BigCJ]

It is a pain in the butt to say the least.

The only thing I find that helps is if I press ctrl + F in ebay , put their name in the box and then go to 'find all transactions' in paypal and do the same with their user name or email.

I usually restrict how many items people can buy so I can avoid that multiple purchase stuff.

[Killed by Ebay]

if you go through ebay, does it automatically cancel the transaction with ebay to get fees refunded or do I still need to go through ebay for that?

[shani1212]

Originally Posted by Killed by Ebay

if you go through ebay, does it automatically cancel the transaction with ebay to get fees refunded or do I still need to go through ebay for that?

Killed by Ebay, do not cancel any transaction. It will be count against your seller performances. If buyer want a refund or you want to issue a refund.

Click on the item's link under the buyer message you receive.
then go to "view paypal transaction" copy buyer email address
send money to buyer via email address- Do not click on refund and send money

This is the way I'm have been issuing refunds and it works just fine. It should be o.k..

[Killed by Ebay]

where does it count for seller performance?

Ive cancelled many transactions recently and my transactions you cancelled metric still says 0.

[solefoodbk]

It only depends on how you cancel it. Don't listen to that post above... its completey incorrect.

If you cancel it because the buyers address is incorrect or they asked to cancel it never counts against you.

[Dmshark25]

Also the refund will only count if the buyer opens a case for a refund, I had buyers that didn't read the description and were questioning the item, I would point it out in the description but issue a full refund by following the link in the email and going to the paypal transaction and issue a refund and I never received a defect this way.

It wasn't a case opened just a message from the buyer, and since it was a dollar store item a lot of times I'll just refund it and tell them to keep the item, I'm not arguing over a dollar item and risking a stupid defect , and when I do this they are always happy and leave a nice positive

So refunding this way does not leave defects, I did one yesterday and another a couple weeks ago on accounts with 0 defects or just one so Id of noticed if there was another

[solefoodbk]

Originally Posted by Dmshark25

Also the refund will only count if the buyer opens a case for a refund, I had buyers that didn't read the description and were questioning the item, I would point it out in the description but issue a full refund by following the link in the email and going to the paypal transaction and issue a refund and I never received a defect this way.

It wasn't a case opened just a message from the buyer, and since it was a dollar store item a lot of times I'll just refund it and tell them to keep the item, I'm not arguing over a dollar item and risking a stupid defect , and when I do this they are always happy and leave a nice positive

So refunding this way does not leave defects, I did one yesterday and another a couple weeks ago on accounts with 0 defects or just one so Id of noticed if there was another

I sometimes just check peoples feedback especially the people with alot of feedback but have bad percentage. I find it amazing how some people are so stubborn and would rather take a negative in feedback than just give someone a dollar store item...

I mean if you really think about it, its pointless. The whole point of you selling it is to get GOOD feedback haha.

[shani1212]

Originally Posted by solefoodbk

It only depends on how you cancel it. Don't listen to that post above... its completey incorrect.

If you cancel it because the buyers address is incorrect or they asked to cancel it never counts against you.

If the PP shipping address is unconfirmed/incorrect or you cancel it e/o buyer cancellation request, then it does count against you.. Three month a go, I cancel two transactions w/o notifying buyer, and it was counted against me....

[elmo]

Originally Posted by shani1212

If the PP shipping address is unconfirmed/incorrect or you cancel it e/o buyer cancellation request, then it does count against you.. Three month a go, I cancel two transactions w/o notifying buyer, and it was counted against me....

have you tried a buyer cancellation? those typically don't affect you

[solefoodbk]

Originally Posted by shani1212

If the PP shipping address is unconfirmed/incorrect or you cancel it e/o buyer cancellation request, then it does count against you.. Three month a go, I cancel two transactions w/o notifying buyer, and it was counted against me....

Sorry but you should have contacted eBay then. It doesn't count as a defect, you saying it does spreads falso info.

Read their policy, it clearly states the contrary.