Buyer had item delivered. Opened up case someone stole it off his porch

[james13v]

It was supposed to get there on the 1st. Shows delivered. How the hell am I supposed to deal with something like this?

December 1, 2014 , 10:06 am


Delivered, Front Door/Porch



BROWNSVILLE, TX 78521

The case says

The mail tracking state the ítem was delivered in the porche outside the main door, on Dec 01. the ítem was not outside of the house this day . The ítem was an over 130 dlls watch that should be signed and not just leave it outside the door. Need the ítem or the money back.

[james13v]

Obviously I'd win the case. But he can still tarnish me. And can't he open a SNID after the fact?

[Bunneh]

surely delivery men only leave items on a porch with a security door? not just out on the open? have you checked google maps for this?


How much is the item worth?
If it is a lot, it may be worth contacting the delivery company.

[james13v]

Originally Posted by Bunneh

surely delivery men only leave items on a porch with a security door? not just out on the open? have you checked google maps for this?


How much is the item worth?
If it is a lot, it may be worth contacting the delivery company.

It's worth $130. Good idea on the google map, thanks.

A normal house in a kinda ****ty neighborhood. No gate and no patio screen. Just a door and a doorway

[pr0wake]

Explain to the customer that they have to go through the case process in order for you both to get your money back

in cases like this, ebay will usually refund them as a courtesy and release funds to you as the case wins in your favor.

just be polite and courteous, but be clear that you cannot give a refund, ebay has to.

[james13v]

Originally Posted by prowakeskater

Explain to the customer that they have to go through the case process in order for you both to get your money back

in cases like this, ebay will usually refund them as a courtesy and release funds to you as the case wins in your favor.

just be polite and courteous, but be clear that you cannot give a refund, ebay has to.

I didn't know that ebay does this. Good call, thanks.

[yankee]

Originally Posted by james13v

I didn't know that ebay does this. Good call, thanks.

You are covered for up to $750.00 even without a signature and yes, they leave them anywhere if no signature is required.

Last week I had boxes hidden behind bushes at my home office. BIG BOXES, LOL

[ooooo.halo]

Originally Posted by yankee

You are covered for up to $750.00 even without a signature and yes, they leave them anywhere if no signature is required.

Last week I had boxes hidden behind bushes at my home office. BIG BOXES, LOL

Thanks yankee for this....you have just confirmed what just_smile sent in another post.
I have three bundles to send by courier and i undercut myself.with postage, but i can post a little cheaper without signature.
Honestly thought that if it went to a.neighbour or a safe place, they could claim non reciept and id have a case ruled against me

[jeffweico]

Originally Posted by Bunneh

surely delivery men only leave items on a porch with a security door? not just out on the open? have you checked google maps for this?

In the US, delivery companies, especially UPS, will leave the package at the front door, on the curb, in the mud puddle, or perhaps even in a tree if the mood strikes them.

If it is marked "Glass" or "Fragile" they will normally drop it on the ground a few times first and perhaps even kick it around a little.

To be fair, most packages are not stolen. This was probably just bad luck, or the buyer figured out how to get a freebie. One of the two.

[yankee]

Next will be feedback extortion, lol
Dealt with it twice on the same account. User are both from Washington state. They bought the same items. Very similar communication and spelling error of the same word...Stealther trying to get something for free? Hmmmmm......lol

Done with that account I guess.

[james13v]

Originally Posted by yankee

Next will be feedback extortion, lol
Dealt with it twice on the same account. User are both from Washington state. They bought the same items. Very similar communication and spelling error of the same word...Stealther trying to get something for free? Hmmmmm......lol

Done with that account I guess.

feedback extortion is my main concern with this.

[yankee]

Originally Posted by james13v

feedback extortion is my main concern with this.

The feedback gets removed instantly. If your account is clean, no big deal.

[Ravenswood]

What the buyer needs to understand is that the delivery person whether USPS, FedEx, UPS are set to your route. And just like us sellers we typically know our pick up people they need to understand their delivery and driver.

As sellers and shippers its not really our problem that the driver screws up or these thefts occur. It becomes our problem. When a buyer leaves negative feedback on something like this that is completely out of our control then they really have no business buying online or catalog...or anywhere that the item needs to be shipped.

The customer is paying in the end for delivery. If they want everything to be perfect than Armored car service might be in order.

Our responsibility is that we INSURE the item correctly for the payout from the delivery company. You are responsible for every amount over the insured amount that the delivery company. Thus INSURANCE is not to protect the buyer but the shipper....contrary to what sellers believe.

[james13v]

Originally Posted by yankee

The feedback gets removed instantly. If your account is clean, no big deal.

Feedback gets removed in what circumstances? Do you have to call in?

[yankee]

Originally Posted by james13v

Feedback gets removed in what circumstances? Do you have to call in?

Extortion and yes call in or chat.

[james13v]

Originally Posted by yankee

Extortion and yes call in or chat.

I keep hearing about this chat. Where the hell is this chat.

[GreenBean]

Originally Posted by yankee

Next will be feedback extortion, lol
Dealt with it twice on the same account. User are both from Washington state. They bought the same items. Very similar communication and spelling error of the same word...Stealther trying to get something for free? Hmmmmm......lol

Done with that account I guess.

Washington State?

Hmmmm.

[GreenBean]

Originally Posted by james13v

I keep hearing about this chat. Where the hell is this chat.

Used to be LIVE CHAT

you sat at your PC or used your cell phone and had typed communication with (lack of ) customer service on ebay.

USA did away with it. UK & Australia still have the facility.

[yankee]

Originally Posted by GreenBean

Washington State?

Hmmmm.

Yup!

The great thing about stealth accounts is, WHO CARES? I have bundles of accounts waiting to be used. Why even fight with it? That account obviously has an issue. NEXT!

Originally Posted by GreenBean

Used to be LIVE CHAT

you sat at your PC or used your cell phone and had typed communication with (lack of ) customer service on ebay.

USA did away with it. UK & Australia still have the facility.

It's too bad they did away with the Live Chat. Was much easier to let your computer wait for 30-60 mins for a "customer service" rep then to stay on the phone that long.

[GreenBean]

Originally Posted by Speeder33

It's too bad they did away with the Live Chat. Was much easier to let your computer wait for 30-60 mins for a "customer service" rep then to stay on the phone that long.

Agreed!

Saved all the excuses you had to come up with when you recognized the voice of the agent...

Have to gooooooooooooooooo! Kitchen is on fire, omhg-d..................... noooooooooooooooooo.....

[dealagreeproceed]

Holiday package thief steals box of dog poop from couple’s porch - YouTube

Holiday package thief steals box of dog poop from couple’s porch - YouTube