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12-11-2014
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Activity: 0% Longevity: 78% | | Buyer had item delivered. Opened up case someone stole it off his porch
It was supposed to get there on the 1st. Shows delivered. How the hell am I supposed to deal with something like this? Quote:
December 1, 2014 , 10:06 am
Delivered, Front Door/Porch
BROWNSVILLE, TX 78521
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The case says Quote:
The mail tracking state the ítem was delivered in the porche outside the main door, on Dec 01. the ítem was not outside of the house this day . The ítem was an over 130 dlls watch that should be signed and not just leave it outside the door. Need the ítem or the money back.
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12-11-2014
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Activity: 0% Longevity: 78% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch
Obviously I'd win the case. But he can still tarnish me. And can't he open a SNID after the fact?
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12-11-2014
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Activity: 0% Longevity: 72% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch
surely delivery men only leave items on a porch with a security door? not just out on the open? have you checked google maps for this?
How much is the item worth?
If it is a lot, it may be worth contacting the delivery company.
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12-11-2014
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Activity: 0% Longevity: 78% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by Bunneh surely delivery men only leave items on a porch with a security door? not just out on the open? have you checked google maps for this?
How much is the item worth?
If it is a lot, it may be worth contacting the delivery company. | It's worth $130. Good idea on the google map, thanks.
A normal house in a kinda ****ty neighborhood. No gate and no patio screen. Just a door and a doorway
Last edited by james13v; 12-11-2014 at 04:49 PM.
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12-11-2014
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Activity: 0% Longevity: 68% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch
Explain to the customer that they have to go through the case process in order for you both to get your money back
in cases like this, ebay will usually refund them as a courtesy and release funds to you as the case wins in your favor.
just be polite and courteous, but be clear that you cannot give a refund, ebay has to.
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12-11-2014
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Activity: 0% Longevity: 78% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by prowakeskater Explain to the customer that they have to go through the case process in order for you both to get your money back
in cases like this, ebay will usually refund them as a courtesy and release funds to you as the case wins in your favor.
just be polite and courteous, but be clear that you cannot give a refund, ebay has to. | I didn't know that ebay does this. Good call, thanks.
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12-11-2014
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Activity: 0% Longevity: 59% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by james13v I didn't know that ebay does this. Good call, thanks. | You are covered for up to $750.00 even without a signature and yes, they leave them anywhere if no signature is required.
Last week I had boxes hidden behind bushes at my home office. BIG BOXES, LOL
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12-11-2014
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Activity: 0% Longevity: 54% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by yankee You are covered for up to $750.00 even without a signature and yes, they leave them anywhere if no signature is required.
Last week I had boxes hidden behind bushes at my home office. BIG BOXES, LOL | Thanks yankee for this....you have just confirmed what just_smile sent in another post.
I have three bundles to send by courier and i undercut myself.with postage, but i can post a little cheaper without signature.
Honestly thought that if it went to a.neighbour or a safe place, they could claim non reciept and id have a case ruled against me
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12-11-2014
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Activity: 0% Longevity: 81% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by Bunneh surely delivery men only leave items on a porch with a security door? not just out on the open? have you checked google maps for this? | In the US, delivery companies, especially UPS, will leave the package at the front door, on the curb, in the mud puddle, or perhaps even in a tree if the mood strikes them.
If it is marked "Glass" or "Fragile" they will normally drop it on the ground a few times first and perhaps even kick it around a little.
To be fair, most packages are not stolen. This was probably just bad luck, or the buyer figured out how to get a freebie. One of the two.
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12-11-2014
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Activity: 0% Longevity: 59% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch
Next will be feedback extortion, lol
Dealt with it twice on the same account. User are both from Washington state. They bought the same items. Very similar communication and spelling error of the same word...Stealther trying to get something for free? Hmmmmm......lol
Done with that account I guess.
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Activity: 0% Longevity: 78% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by yankee Next will be feedback extortion, lol
Dealt with it twice on the same account. User are both from Washington state. They bought the same items. Very similar communication and spelling error of the same word...Stealther trying to get something for free? Hmmmmm......lol
Done with that account I guess. | feedback extortion is my main concern with this.
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Activity: 0% Longevity: 59% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by james13v feedback extortion is my main concern with this. | The feedback gets removed instantly. If your account is clean, no big deal.
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Activity: 0% Longevity: 57% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch
What the buyer needs to understand is that the delivery person whether USPS, FedEx, UPS are set to your route. And just like us sellers we typically know our pick up people they need to understand their delivery and driver.
As sellers and shippers its not really our problem that the driver screws up or these thefts occur. It becomes our problem. When a buyer leaves negative feedback on something like this that is completely out of our control then they really have no business buying online or catalog...or anywhere that the item needs to be shipped.
The customer is paying in the end for delivery. If they want everything to be perfect than Armored car service might be in order.
Our responsibility is that we INSURE the item correctly for the payout from the delivery company. You are responsible for every amount over the insured amount that the delivery company. Thus INSURANCE is not to protect the buyer but the shipper....contrary to what sellers believe.
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Activity: 0% Longevity: 78% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by yankee The feedback gets removed instantly. If your account is clean, no big deal. | Feedback gets removed in what circumstances? Do you have to call in?
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Activity: 0% Longevity: 59% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by james13v Feedback gets removed in what circumstances? Do you have to call in? | Extortion and yes call in or chat.
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Activity: 0% Longevity: 78% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by yankee Extortion and yes call in or chat. | I keep hearing about this chat. Where the hell is this chat.
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12-11-2014
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Activity: 0% Longevity: 96% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by yankee Next will be feedback extortion, lol
Dealt with it twice on the same account. User are both from Washington state. They bought the same items. Very similar communication and spelling error of the same word...Stealther trying to get something for free? Hmmmmm......lol
Done with that account I guess. | Washington State?
Hmmmm. | 
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Activity: 0% Longevity: 96% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by james13v I keep hearing about this chat. Where the hell is this chat. | Used to be LIVE CHAT
you sat at your PC or used your cell phone and had typed communication with (lack of ) customer service on ebay.
USA did away with it. UK & Australia still have the facility. | 
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Activity: 0% Longevity: 59% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by GreenBean Washington State?
Hmmmm.  | Yup!
The great thing about stealth accounts is, WHO CARES? I have bundles of accounts waiting to be used. Why even fight with it? That account obviously has an issue. NEXT!
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12-11-2014
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Activity: 0% Longevity: 0% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by GreenBean Used to be LIVE CHAT
you sat at your PC or used your cell phone and had typed communication with (lack of ) customer service on ebay.
USA did away with it. UK & Australia still have the facility.  | It's too bad they did away with the Live Chat. Was much easier to let your computer wait for 30-60 mins for a "customer service" rep then to stay on the phone that long.
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Activity: 0% Longevity: 96% | | Re: Buyer had item delivered. Opened up case someone stole it off his porch Quote:
Originally Posted by Speeder33 It's too bad they did away with the Live Chat. Was much easier to let your computer wait for 30-60 mins for a "customer service" rep then to stay on the phone that long. | Agreed!
Saved all the excuses you had to come up with when you recognized the voice of the agent...
Have to gooooooooooooooooo! Kitchen is on fire, omhg-d..................... noooooooooooooooooo..... | 
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