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Would a return policy help in this matter?
 

So SWIM sold something over a month ago. They received a positive feedback for the item after it was delivered and everything was fine. So one night SWIM gets an email from PayPal saying the person filed a claim saying the item is not as described. Claiming there were other branded parts inside another brands sealed item, so it was used or replaced.

SWIM laughed at the thought of Paypal issuing a refund to the buyer after so long and after a positive feedback no less. SWIM replied and brought it to claims right away.

A week went past as SWIM waited to hear the final result. Thinking it would be in their favor. But one morning they woke up to find that PP decided in the buyers favor! How ridiculous is that they thought!

SWIM didnt have a return policy on their auctions. SWIM also stated in the claim that they didnt and it was up to the seller to determine the proper results.

In that scenario, if SWIM had a three day or whatever length return policy, would PP have sided with the seller instead of the buyer?

I find that it is best to state your return policy rather it is 3 days or not with a merchant account in case something like this happens but in the case of ebay or paypal..I'm not sure if this would have helped or not because the ultimate decision is ebay/paypal. So say you did win with paypal and say the customer paid by credit card and then went & filed with their credit card company then paypal would refund the customer back no questions asked any way.