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Ebay new return policy
 

Who has had experience with EB's new return policy instituted in Sept 2014?
In case you are not aware, all a buyer has to do is open a "return" and seller has to accept the return by issuing a refund on ALL shipping charges including having to give a prepaid ship label to get the item back.

Customer only has to say 'defective' or 'not as described'.

Got some from Christmas now, and so far a customer can't print the label, another sent a working unit back, and even another opened a return for refund (but only wants an exchange (no way to close the case for this)).

Since we as sellers are going to loose anywhere from $10-$30 (for shipping) for each return, I think EB has gone WAYYYYY TO FAR on this.

Any opinions??

Thanks

Re: Ebay new return policy
 

Not being rude here but,if no one knows this yet they are very much behind in the race.
And you are half right.
Please see: Clarifying When Returns Result in eBay Defects

Re: Ebay new return policy
 

It is kind of rude. There are newer people who are still learning the ins and outs of Ebay.

Re: Ebay new return policy
 

I have already voiced my opinion on this matter, to clarify, it is a terrible idea.

So far I have found item not described cases have increased dramatically. I get the item back and there is no fault. Its a simple change of mind return but the customer did not want to pay.

It also begs the question, when a returned item is lost in the post, who is liable?

Re: Ebay new return policy
 

The sellers I am sure. :lol:

Re: Ebay new return policy
 

That isn't true. If someone ships an item back to you, they are responsible for tracking and insurance. Unless they claim ⊗⊗⊗⊗ on it (they have the right to destroy it) according to eb. But if you don't receive your item back you don't have to refund. I have dealt with that before.

Re: Ebay new return policy
 

I think you should have a read about the whole 'managed returns' process nearnu.