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  #1  
Old 01-06-2015
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Default Ebay new return policy

Who has had experience with EB's new return policy instituted in Sept 2014?
In case you are not aware, all a buyer has to do is open a "return" and seller has to accept the return by issuing a refund on ALL shipping charges including having to give a prepaid ship label to get the item back.

Customer only has to say 'defective' or 'not as described'.

Got some from Christmas now, and so far a customer can't print the label, another sent a working unit back, and even another opened a return for refund (but only wants an exchange (no way to close the case for this)).

Since we as sellers are going to loose anywhere from $10-$30 (for shipping) for each return, I think EB has gone WAYYYYY TO FAR on this.

Any opinions??

Thanks
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Old 01-06-2015
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Default Re: Ebay new return policy

Not being rude here but,if no one knows this yet they are very much behind in the race.
And you are half right.
Please see: Clarifying When Returns Result in eBay Defects
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Old 01-07-2015
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Default Re: Ebay new return policy

Quote:
Originally Posted by GhostMoney View Post
Not being rude here but,if no one knows this yet they are very much behind in the race.
And you are half right.
Please see: Clarifying When Returns Result in eBay Defects
It is kind of rude. There are newer people who are still learning the ins and outs of Ebay.
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Old 01-07-2015
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Default Re: Ebay new return policy

I have already voiced my opinion on this matter, to clarify, it is a terrible idea.

So far I have found item not described cases have increased dramatically. I get the item back and there is no fault. Its a simple change of mind return but the customer did not want to pay.

It also begs the question, when a returned item is lost in the post, who is liable?
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Old 01-07-2015
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Default Re: Ebay new return policy

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Originally Posted by just_smile View Post
It also begs the question, when a returned item is lost in the post, who is liable?
The sellers I am sure.
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Old 01-07-2015
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Default Re: Ebay new return policy

Quote:
Originally Posted by just_smile View Post
I have already voiced my opinion on this matter, to clarify, it is a terrible idea.

So far I have found item not described cases have increased dramatically. I get the item back and there is no fault. Its a simple change of mind return but the customer did not want to pay.

It also begs the question, when a returned item is lost in the post, who is liable?
That isn't true. If someone ships an item back to you, they are responsible for tracking and insurance. Unless they claim ⊗⊗⊗⊗ on it (they have the right to destroy it) according to eb. But if you don't receive your item back you don't have to refund. I have dealt with that before.
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Old 01-07-2015
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Default Re: Ebay new return policy

I think you should have a read about the whole 'managed returns' process nearnu.
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