Return Policy?

[boxcutters]

What do you guys suggest for having in place for a return policy?

I understand having one can cut down on negative feedback which is good but I also don't want to fall victim to abuse. Im selling new items mainly(under $100 selling price) and have my return policy set up so that buyers can get their money back within 7 days(minus my shipping charge) and they are responsible for the cost of sending it back to me.

I was thinking of changing it so they could only get a refund if the item is defective.

Thoughts?

[GreenBean]

By not having a return policy and making it 'narrow' will still open you to abuse. A return policy is needed that should be open, easily read but more importantly flexible. It comes under customer service.

Take a step away from this: what sort of seller do you buy items from? Do you tend to prefer sellers that seem helpful friendly co-operative? Stand in the buyers' shoes and think how you can manipulate the buyer It's still called customer service. Every sale is different. Go with the negatives of abuse and they will find you. Offer a good transaction of benefit to both parties and make money