Question on return policy...

[user3657]

I sold a laptop on ebay. It was brand new. I clearly stated in my return policy 30days return only if it is defective and I will issue a complete refund. The buyer received it, and said that she didnt like it and wanted to return it.

I said sure no problem and explained that since its opened now I would need to sell it as used and ill except the return minus a 50$ return fee. This was all in ebays messaging system. Now she is requesting the 50$ saying she never seen that part and didnt agree to it after she returned it.

My question is what happens in this case? I clearly stated no returns in the return policy unless it was defective. Does ebay frown against this type of thing?

[GreenBean]

I would not expect ebay to care a hoot about your return policy.

Sellers can clearly define return policies. Such policies can be blatantly obvious in the listing. Buyers will plead ignorance ( as you stated). ebay will hold their hand.

You would have to hope for the best (& expect the worst)

[First Edition]

I'd eat it and move on.... not the first time you're going to get burned over chump change. Don't make it worse. At least ask her to leave you a positive feedback.

[user3657]

Originally Posted by First Edition

I'd eat it and move on.... not the first time you're going to get burned over chump change. Don't make it worse. At least ask her to leave you a positive feedback.

I am 50/50. Just getting ideas if she decides to open a case with ebay.

[rsot]

She probably will and eB will side with her. Best to deal with this without claims.